{"id":4269605,"url":"https://alion.io/job/ally-supervisor-loss-prevention","title":"Supervisor - Loss Prevention","company":{"id":669884,"name":"Ally","domain":"ally.com","url":"https://alion.io/company/ally-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":true,"has_equity":true,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T17:22:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ally and Your Career\nAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?\nWork Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.\n\nThe Opportunity\nYou will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your process, team and agent’s grow, develop and succeed. As a Team Lead, you'll spend your day assisting and guiding your team, with every day as an opportunity for you to help your team members better serve our customers. Lead and inspire Business Operations employees. Create an environment where all employees are focused on delivering excellence for the people we serve through timely and accurate completion of work, and innovative problem-solving including anticipation of needs. You will be a true owner of a specialty process that is critical to the company. As an owner, you can influence and support change to ensure the maximum efficiency, cost effectiveness and success all while maintaining compliance, legal and risk expectations.\n\nThe Work Itself\nDemonstrate a high level of ethical standards and integrity.\nSet an example of commitment to the organization for other employees.\nLead by example\nProvide daily direct/communication to employees/suppliers/leadership and business partners (IT, Compliance, Legal and Risk) to ensure administrative tasks and functions are performed efficiently.\nContinuously improving year over year expense results by improving processes, increasing productivity, introducing new technologies, and effectively managing vendor relationships.\nProvides effective leadership to department employees to improve career development, reduce attrition/absenteeism, improve productivity, and increase employee satisfaction as measured by the annual engagement results.\nEnsures rigorous quality checks are in place and monitored, control and compliance programs are updated to include an ongoing control/compliance self-assessment process. React quickly when any issue may arise.\nMaintain knowledge/documentation of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, suppliers, leadership and customers’ inquiries.\nMonitor and speak to process volume/performance, identify unusual volume fluctuations, variances and process performance deterioration.\nDevelop action plans to reverse negative trends for agents and well as for the process.\nRecommend and encourage employees/suppliers to seek innovative improvements to processes in order to improve team performance and effectiveness.\nEnsure employees/suppliers have appropriate training and other resources to perform their job tasks/functions at the level expected and manage up to the expectation or termination when necessary.\nProvide monthly performance and leadership skill feedback/coaching to agents consistently.\nProvide monthly process specific performance and action items (when needed) to management\nOpen and monitor Jira tickets when issues/defects are identified and changes or enhancements are needed.\nProvide information for CLP Pep Rally and Monthly Business Review meetings.\nEstablish practice and processes that support departmental standards, site and company policies, procedures, standards and strategic goals/directives.\nAbility to lead large and complex teams.\nRespond to and resolve employee relations, if applicable, and performance issues according to established company policies.\nWrite and administer performance reviews and HR documents required for corrective action up to termination.\nAbility to work and build relationships with multiple external suppliers.\nManage fulfillment activities to ensure they are within compliance and legal expectations and identify any gaps in the process that require a better solution (or work around)\nCoordinate working relationships with leaders in all areas that create inputs for our fulfillment and other processes.\nThe Qualifications We’re Looking For\n4+ years in customer service, Loss Mitigation or financial services industry is preferred. Prior leadership experience is needed.\nProject management skills, strong leadership skills and excellent communication skills (oral and written).\nAbility to effectively partner across business units to achieve targeted results.\nRepresent the organization in a professional manner; demonstrate a high level of ethical standards and integrity.\nSpecial skills/abilities/competencies\nHighly developed critical thinking skills and analytical capabilities\nAbility to find solid solutions to issues/gaps/defects when needed\nHigh level of interpersonal and oral/written communication skills\nProven leadership and people development skills (preferred)\nKnowledge of Ally systems (Advantage, Shaw, salesforce, iRepo, etc) (preferred)\nStrong process management skills\nProven ability to manage technology dependent processes\nAbility to multitask\nFamiliar with company policies - procedures (preferred)\nAttention to detail\nAbility to effectively coach and develop\nProfessional phone etiquette.\nConflict resolution skills\nNegotiation skills\nIndustry knowledge\nChange - time management skills\nProcess improvement skills\nProficiency in managing a department (preferred)\nProduct knowledge\nDecision Making Ability\n\nMinimum Qualifications\n1+ years of experience\nHigh school Diploma or GED equivalent\n\nHow We'll Have Your Back\nAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:\nTime Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).\nPlanning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.\nSupporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.\nBuilding a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.\nWork-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.\nOther Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.\nTo view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf\n\nWho We Are:\nAlly Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.\nAlly is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.\nIn accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email  with details of your accommodation request.\n\nBase Pay Range\n$55,000.00 - $95,000.00\nAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. 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