{"id":2498461,"url":"https://alion.io/job/alma-lasers-client-relations-supervisor","title":"Client Relations Supervisor","company":{"id":2718846,"name":"Alma Lasers","domain":"almalasers.com","url":"https://alion.io/company/almalasers-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:00:10Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-16T02:57:25Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Description\nJob Description\nClient Relations Supervisor\nSalary range is $70,000 - $80,000, commensurate with experience\nCorporate Headquarters\n485 Half Day Rd. Ste 100\nBuffalo Grove, IL 60089\nThis is an onsite position, full-time located in Buffalo Grove, IL.\nAbout Alma Lasers\nAlma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.\nIn the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers-delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.\nSummary\nThe Client Relations Supervisor is responsible for leading the day-to-day operations of the Client Relations team while delivering an exceptional customer experience. This role serves as the primary escalation point for complex customer issues, provides coaching and performance management for team members, drives operational excellence through KPI monitoring, and partners cross-functionally to ensure timely resolution of customer concerns. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is committed to continuous improvement and team development.\nEssential Functions\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nServe as the primary escalation point and subject matter expert for Client Relations team members, providing guidance, troubleshooting support, and facilitating the timely resolution of complex customer issues. \nLead daily operations of the Client Relations team, ensuring service levels, response times, and departmental objectives are consistently achieved. \nMonitor, manage, and drive resolution of Client Relations tickets, RMAs, service orders, and customer cases through successful completion. \nOversee team performance through KPI tracking, productivity monitoring, quality reviews, coaching, and ongoing performance management initiatives. \nConduct regular performance discussions, provide developmental feedback, identify training needs, and support employee growth and success. \nManage customer escalations and de-escalate challenging situations while maintaining a positive customer experience and protecting company interests. \nServe as the Client Relations point person for Adverse Event matters, ensuring timely intake, documentation, escalation, and cross-functional coordination with Quality, Regulatory, Service, and other appropriate stakeholders in accordance with company procedures \nFacilitate onboarding and continuous training programs for new and existing team members to strengthen product knowledge, processes, systems proficiency, and customer service skills. \nAnalyze customer feedback and Customer Satisfaction Survey results to identify trends, develop improvement plans, and enhance the overall customer experience. \nReview and interpret daily, weekly, and monthly operational reports, leveraging data to identify performance trends, service gaps, and opportunities for process improvement. \nEstablish priorities, delegate responsibilities, and allocate resources to ensure efficient workflow management and balanced team workloads. \nCollaborate cross-functionally with Service, Sales, Logistics, Quality, Technical Support, Finance, and other departments to resolve customer issues and improve operational effectiveness. \nDrive accountability and ownership across the team by setting clear expectations, measuring outcomes, and recognizing performance achievements. \nEnsure compliance with company policies, procedures, regulatory requirements, and quality standards. \nIdentify opportunities to improve processes, workflows, and customer support practices to increase efficiency and customer satisfaction. \nSupport workforce planning, scheduling, and resource management to ensure adequate coverage and achievement of business objectives. \nChampion a culture of exceptional customer service, collaboration, accountability, and continuous improvement for both internal and external customers.\nCompetencies\nTeam Leadership & Supervision \nEscalation Management \nPerformance Management & Coaching \nKPI Monitoring & Reporting \nCustomer Experience Management \nCross-Functional Collaboration \nProcess Improvement \nAdverse Event Management \nTraining & Development \nOperational Excellence & Compliance\nEducation and Experience Required\nBachelor’s degree or equivalent combination of education and relevant experience \n3+ years of customer service, client relations, or related experience. \n1+ years of experience supervising or formally leading a customer service, client relations, or similar team, including responsibility for coaching, performance feedback, workflow management, and day-to-day employee direction. \nExperience managing customer escalations and resolving complex customer issues. \nExperience monitoring KPIs, service levels, or other operational performance metrics. \nProficient knowledge of customer service practices, processes, and standard office procedures.\nSkills Required\nStrong leadership, coaching, and interpersonal skills.\nExcellent written and verbal communication skills.\nStrong organizational and time-management skills with the ability to manage multiple priorities.\nDemonstrated problem-solving and conflict-resolution skills.\nAbility to analyze operational data and use performance metrics to drive improvement.\nProficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Word.\nAbility to work effectively in a fast-paced, cross-functional environment.\nCustomer-focused mindset with a high degree of professionalism and accountability.\nSupervisory Responsibility\nThis position has direct reports.\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nPhysical Demands\nThis position primarily involves sedentary work in an office environment and requires prolonged periods of sitting and working at a computer. The employee may occasionally be required to stand, walk, reach, or move about the office.\nTravel\nThis position does not require travel.\nWork Authorization\nDocumentation showing eligibility to work in the United States will be required.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nAlma, Inc. is Equal Opportunity Employment:\nWe're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.\nE-Verification:\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.","description_format":"text","description_chars":7299,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:21:21Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.685,"p_room":0.75,"age_days":16,"expected_fill_days":17,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/alma-lasers-client-relations-supervisor","json_url":"https://alion.io/job/alma-lasers-client-relations-supervisor.json","meta":{"generated_at":"2026-10-16T04:29:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2718846},"rest":"https://alion.io/mcp/rest/get_company?id=2718846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falma-lasers-client-relations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falma-lasers-client-relations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falma-lasers-client-relations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alma-lasers-client-relations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falma-lasers-client-relations-supervisor"}]}