{"id":3401574,"url":"https://alion.io/job/almac-group-support-technician-l2-lab-systems","title":"Support Technician L2 – Lab Systems","company":{"id":2069516,"name":"Almac Group","domain":"almacgroup.com","url":"https://alion.io/company/almacgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rezoomo","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Craigavon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T13:54:06Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T16:28:47Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Support Technician L2 - Lab Systems\nWho we are\nAlmac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.\nDescription\nLocation: Craigavon\nHours: 37.5 Hours Per Week\nBusiness Unit: Central Services\nOpen To: Internal & External Candidates\nRef No: HRJOB11983\nSalary: Competitive\nThe Opportunity\nAs a Support Technician (Lab Systems), you will provide specialist technical support for laboratory systems across our global operations. Working within a regulated GxP environment, you will help ensure critical systems remain available, validated and appropriately documented.\nYou will diagnose and resolve technical issues, provide onsite and remote support, maintain approved hardware and software, and support laboratory platforms including Waters, Agilent, Empower and Citrix environments. Working closely with vendors and internal Quality and Validation teams, you will ensure activities are completed in line with approved procedures, change control, validation and data integrity requirements.\nWe are looking for someone with strong troubleshooting skills, excellent attention to detail and a commitment to delivering high-quality customer support.\n“Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long-term career progression across the Almac Group.\nOur approach is simple - we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac”\nWhat you need to be successful\n· Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.\n· Third Level Qualification (or Equivalent)\n· Significant Experience in Desktop Support\n· Proficient in the use of Active Directory and Windows Operating Systems\n· Experience working in accordance with documented procedures, change controls and quality requirements\nFurther information\nFor further information on essential and desirable criteria, please review the job description attached to the online job posting.\nHow to apply\nApply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.\nClosing Date\nWe will no longer be accepting applications after 5pm on Wednesday 11 November 2026.\nRECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. 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