{"id":3794287,"url":"https://alion.io/job/alnafitha-it-crm-administrator","title":"CRM Administrator","company":{"id":2872225,"name":"Alnafitha IT","domain":"alnafitha.com","url":"https://alion.io/company/alnafitha","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GDPR","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.\n\nAs a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.\n\nOur expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.\n\nWith over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.\n\nOur commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction\n\nOur vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability\n\nAt Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.\n\nAs a CRM Administrator at Alnafitha IT this role will manage system architecture ensure robust data governance and drive CRM-based automation that supports enterprise-level sales marketing and customer success partnership with leadership across revenue-generating teams it will translate business objectives into scalable CRM configurations provide advanced insights through dashboards and champion system adoption and compliance across the organization. \n\nYour role is pivotal in enabling high-quality customer data smooth revenue operations integration and accurate analytics that drive data-driven decision-making and business growth.\n\nKey Responsibilities\nCRM System Strategy & Configuration\n\nDesign and manage advanced CRM architecture including custom objects enterprise workflows validation logic role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environment\n\nData Governance & Integrity \n\nDefine and enforce data standards conduct regular audits of data quality de-duplicate records enrich using third-party tools (ZoomInfo Clearbit) and maintain system data to support accurate reporting segmentation account-based marketing predictive modeling and regulatory compliance \n\nAutomation & Lead Lifecycle Optimization \n\nBuild end-to-end automated workflows for lead capture routing deal creation onboarding and renewal triggers to reduce manual intervention accelerate pipeline velocity and ensure consistent compliant workflows across teams \n\nInsightful Reporting & Dashboarding \n\nDevelop and maintain executive dashboards multi-touch attribution reports funnel performance and lifecycle velocity insights using Power BI Tableau or CRM-native tools to provide real-time visibility into pipeline health revenue drivers and strategic performance to senior stakeholders \n\nSystem Integration & Vendor Management \n\nEnsure seamless integration between CRM and ERP marketing automation customer success tools billing systems and support platforms; manage third-party vendors for support/upgrades \n\nCross-Functional Leadership & Stakeholder Alignment \n\nPartner with Sales Marketing Customer Success and IT leadership to define CRM requirements align on use cases and coordinate implementation timelines to enable seamless workflows avoid silos and ensure CRM infrastructure drives business-case alignment across departments \n\nChange Management & Continuous Improvement \n\nMonitor CRM performance collect user feedback identify areas for process or system improvements and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usability \n\nRequirements \n Qualifications \n\n Education: Bachelors or Masters degree in Business Administration IT Systems Data Analytics or related field; CRM certifications mandatory \n\n Experience: 610 years in CRM administration or operations preferably with Zoho CRM \n\n Proficient in CRM configuration custom objects system integrations validation rules role-based security and workflow automation \n\n Expert in data modeling reporting tools (Power BI Tableau) dashboard creation data enrichment and CRM-based analytics \n\n Experience with integration to ERP marketing automation (e.g. Pardot HubSpot) customer success platforms data enrichment tools and business intelligence \n\n Proven capability to mentor junior admins document governance frameworks and drive user adoption at scale \n\n Strong working knowledge of GDPR CCPA and local data protection laws; experience conducting compliance reviews \n\n Strategic mindset high collaboration ability across departments exceptional problem-solving attention to detail and performance-driven approach \n\n EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: \n\n Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws \n\nRequired Skills:\nCandidate Experience To excel in this position you will need to: Certification Requirements Bachelors degree in business administration or equivalent. Technical Skills 2 years of experience in supply chain / logistics / order fulfillment. Experience in IT industry software and service delivery is plus. Previous experience in CRM/ERP systems ex. Zoho CRM Zoho Books. Proficiency in Microsoft Word Excel and Outlook. Personal Skills High sense of responsibility and ownership acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends Holidays or outside the business hours could be required. \n\nRequired Education:\nCertification Requirements:Bachelors degree in Computer Science Business Administration equivalent.","description_format":"text","description_chars":6892,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Software"],"lifecycle":[{"event":"open","at":"2026-11-05T08:27:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":45,"reasons":["seen:6","velocity","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/alnafitha-it-crm-administrator","json_url":"https://alion.io/job/alnafitha-it-crm-administrator.json","meta":{"generated_at":"2026-11-09T18:38:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2872225},"rest":"https://alion.io/mcp/rest/get_company?id=2872225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falnafitha-it-crm-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falnafitha-it-crm-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falnafitha-it-crm-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alnafitha-it-crm-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falnafitha-it-crm-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794287}},{"tool":"search_jobs","arguments":{"company":"alnafitha.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794287},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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