{"id":3231185,"url":"https://alion.io/job/alnafitha-it-system-admin-engineer-for-nexthink","title":"System Admin Engineer for Nexthink","company":{"id":2872225,"name":"Alnafitha IT","domain":"alnafitha.com","url":"https://alion.io/company/alnafitha","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Work Location: Onsite in Riyadh.\nWorking Hours: From Sunday to Thursday during normal working hours. \n Responsible for Nexthink administrative activities and daily tasks.\nGenerate and distribute periodic performance reports to stakeholders highlighting key metrics and insights.\nMonitor and troubleshoot issues related to Nexthink.\nManage and maintain Nexthink ensuring its optimal performance and availability.\nCollaborate with IT teams to provide insights regarding recurring issues to improve the environment.\nProvide reports and analysis related to user experience data.\nAssist to optimize the tool and get the value from it.\nMonitor system performance and recommend improvements to enhance efficiency.\nEnsure system updates and regular maintenance is provided by Nexthink.\nOpen support tickets to Nexthink when needed to fix issues.\nEnsure Nexthink is handling the incident tickets and the system is up and running normally.\nAssist in change requests related to Nexthink reconfigurations and optimizations\n\nRequirementsEducation & Experience\nBachelor s degree in Computer Science Information Technology or a related field.\n\n3 5 years of hands-on experience as a System Administrator or similar IT infrastructure role.\n\nPrior experience working with Nexthink platform is mandatory.\n\nExperience working in a corporate or enterprise IT environment.\n\nTechnical Skills\nStrong knowledge of Nexthink platform including administration configuration troubleshooting and reporting.\n\nFamiliarity with ITSM tools and ticketing systems (e.g. ServiceNow Remedy).\n\nProficient in Windows and Linux operating systems.\n\nExperience with system performance monitoring and optimization.\n\nUnderstanding of networking end-user computing and IT infrastructure.\n\nAbility to generate reports and insights based on system and user data.\n\nExperience in incident handling root cause analysis and change management.\n\nSoft Skills\nStrong analytical and problem-solving skills.\n\nAbility to communicate effectively with technical and non-technical stakeholders.\n\nOrganized self-motivated and capable of managing multiple priorities.\n\nAbility to work independently and as part of a team.\n\nEducation & Experience Bachelor s degree in Computer Science, Information Technology, or a related field. 3 5 years of hands-on experience as a System Administrator or similar IT infrastructure role. Prior experience working with Nexthink platform is mandatory. Experience working in a corporate or enterprise IT environment. Technical Skills Strong knowledge of Nexthink platform, including administration, configuration, troubleshooting, and reporting. Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy). Proficient in Windows and Linux operating systems. Experience with system performance monitoring and optimization. Understanding of networking, end-user computing, and IT infrastructure. Ability to generate reports and insights based on system and user data. Experience in incident handling, root cause analysis, and change management. Soft Skills Strong analytical and problem-solving skills. Ability to communicate effectively with technical and non-technical stakeholders. Organized, self-motivated, and capable of managing multiple priorities. 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