{"id":4043818,"url":"https://alion.io/job/alo-yoga-help-desk-associate-2","title":"Help Desk Associate","company":{"id":668666,"name":"Alo Yoga","domain":"aloyoga.com","url":"https://alion.io/company/aloyoga","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":95,"ghost_share":0,"stale_share":0.758,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:16:29Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T03:46:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WHY JOIN ALO?\nMindful movement. It’s at the core of why we do what we do at ALO-it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.\nOVERVIEW \nThe Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud servicesoperatereliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-qualityassistanceto users with varying technical skill levels. \nRESPONSIBILITIES \nEnd-User Support (Mac & Windows) \nProvide hands-on and remote support formacOS and Windows devices. \nTroubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity. \nSet up, configure, and secure devices for new hires and refresh cycles. \nDevice & Endpoint Management \nManage corporate endpoints using system management tools. \nEnsure devices meet security, configuration, and compliance standards. \nDeploy software, patches, profiles, and updates across the environment. \nTroubleshoot enrollment, policy application, and compliance-related issues. \nIdentity, Access & Cloud Services \nAssistwith provisioning, MFA setup, password resets, and group permissions. \nProvide support for Exchange, SharePoint and OneDrive \nCorporate Application Support \nSupport corporate applications including productivity suites, collaboration tools, and departmental software. \nAssistwith software deployment, access management, license tracking, and user onboarding. \nTroubleshoot application performance issues, compatibility problems, and workflow challenges. \nNetwork & Connectivity Support \nTroubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues. \nSupport users with remote access tools, MFA, and secure workstation configurations. \nCollaborate with network teams when deeper troubleshooting or configuration changes arerequired. \nTerminal / Command Line Support \nIncident Management & Documentation \nLog and manage support requests through the organization’s ticketing system. \nDocument troubleshooting procedures, solutions, and device configurations. \nMaintainaccurateasset inventory of computers, accessories, and licensed software. \nCreate andmaintain knowledge base articles and end-user documentation. \nUser Support & Training \nProvide approachable, effective support for employees at all technical levels. \nAssistwith onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools). \nSupport conference room technology, and presentation equipment. \nTrain users on best practices for device care, security, file management, and productivity tools. \nCollaboration & Continuous Improvement \nParticipate in device rollouts, OS upgrades, cloud migrations, and other IT-driven initiatives. \nIdentifyrecurring issues and recommend process or technology improvements to enhance the user experience. \nQUALIFICATIONS \n2-4 years of IT support or corporate helpdesk experience. \nStrongproficiencywith macOS and Windows support \nBasic skills inCommand Prompt and macOS Terminal commands. \nStrong understanding of modern collaboration tools Basic networking \nExcellent troubleshooting, multitasking, and communication skills. \nHighly organized, self-directed, andcustomer-servicefocused. \nPhysical & Work Environment Requirements(lift 20-40lbs) \nComfortable supporting both on-site and remote employees. \nWillingness toassistduring after-hoursmaintenance windows \nThe base salary range for this position is $35-$40 per hour which represents the current range for the base salary for this non-exempt position. Please note that compensation will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.\nFor CA residents, Job Applicant Privacy Policy HERE.","description_format":"text","description_chars":4631,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-11-10T23:06:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T05:11:43Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/alo-yoga-help-desk-associate-2","json_url":"https://alion.io/job/alo-yoga-help-desk-associate-2.json","meta":{"generated_at":"2026-11-11T05:11:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6474,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668666},"rest":"https://alion.io/mcp/rest/get_company?id=668666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falo-yoga-help-desk-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falo-yoga-help-desk-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falo-yoga-help-desk-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alo-yoga-help-desk-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falo-yoga-help-desk-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4043818}},{"tool":"search_jobs","arguments":{"company":"aloyoga.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4043818},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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