{"id":1773415,"url":"https://alion.io/job/alo-yoga-it-support-specialist","title":"IT Support Specialist","company":{"id":668666,"name":"Alo Yoga","domain":"aloyoga.com","url":"https://alion.io/company/aloyoga","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":98,"ghost_share":0,"stale_share":0.582,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T21:16:39Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T08:54:34Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"WHY JOIN ALO?\nMindful movement. It’s at the core of why we do what we do at ALO-it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.\nOVERVIEW\nALO is seeking a IT Support Specialist to lead technology operations and service delivery across our retail and corporate footprint in Australia. This role will ensure the highest level of operational support for our ALO retail stores, new store openings, and corporate employees across the market. The ideal candidate is a hands-on technical leader who can manage a team, support high-visibility retail operations, drive new store technology rollouts, and serve as the face of corporate IT support in the region - all while operating with the independence required of a remote regional leader reporting into a U.S.-based organization.\nRESPONSIBILITIES \nManage, mentor, and develop a team of technical support and field service staff across the region.\nSet performance expectations, conduct reviews, and build a service-oriented culture aligned with global standards.\nServe as the primary regional point of escalation for technology issues affecting retail and corporate operations.\nProvide day-to-day technical support for Alo retail store operations across Australia, including POS systems, in-store networking, payment systems, and store devices.\nMonitor store technology health and proactively resolve issues to minimize downtime and business impact.\nPartner with Loss Prevention/Brand Protection and Retail Operations teams on technology-related incidents.\nOwn the technology deployment lifecycle for new store openings in the region - network installation, POS and hardware setup, connectivity testing, and go-live support.\nCoordinate with local vendors, ISPs, and contractors to ensure store technology infrastructure meets company standards and timelines.\nDevelop and maintain a repeatable new-store technology playbook tailored to regional regulatory and infrastructure requirements.\nProvide corporate help desk support for employees in the region, covering hardware, software, network access, and collaboration tools.\nManage local IT asset lifecycle (procurement, deployment, retirement) in coordination with global IT teams.\nEnsure timely ticket resolution and maintain service level standards consistent with global help desk operations.\nAct as the primary operations liaison for Australia while interfacing with U.S.-based Operations teams.\nSupport compliance with local regulatory requirements affecting technology operations (e.g., data localization, cross-border data transfer, network/security regulations).\nCollaborate with global Security Engineering, Infrastructure, and Risk & Compliance teams on regional technology initiatives and audits.\nSupport vendor management and local contract coordination in partnership with Legal and Procurement.\nQUALIFICATIONS\n5+ years of experience in IT/technical operations management, with direct people management experience.\nDemonstrated experience supporting retail technologies - POS systems, in-store networking, payment terminals, retail hardware/device management.\nExperience supporting or leading new store opening technology deployments.\nStrong corporate help desk / end-user support background (ticketing systems, hardware/software troubleshooting, asset management).\nFluency in English (written and spoken) required.\nWillingness and ability to travel regularly within Australia and occationally outside of the country.\nStrong communication skills and ability to operate independently while coordinating with a U.S.-based leadership team across time zones.\nExperience working within a global retail or apparel brand's technology organization.\nFamiliarity with Australian regulatory and compliance considerations affecting IT, including data privacy, cybersecurity, and cross-border data transfer requirements.\nExperience with networking/firewall fundamentals and vendor coordination for connectivity and ISP setup.\nExperience supporting corporate wireless/guest network environments in a retail or office setting.\nProject management experience, particularly around multi-site rollouts.\nFor CA residents, Job Applicant Privacy Policy HERE.","description_format":"text","description_chars":4393,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-10-03T16:00:38Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":33,"expected_fill_days":55,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/alo-yoga-it-support-specialist","json_url":"https://alion.io/job/alo-yoga-it-support-specialist.json","meta":{"generated_at":"2026-10-21T10:55:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668666},"rest":"https://alion.io/mcp/rest/get_company?id=668666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falo-yoga-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falo-yoga-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falo-yoga-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alo-yoga-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falo-yoga-it-support-specialist"}]}