{"id":857191,"url":"https://alion.io/job/alogent-application-support-engineer","title":"Application Support Engineer","company":{"id":670296,"name":"Alogent","domain":"alogent.com","url":"https://alion.io/company/alogent","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peachtree Corners, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SOAP","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-24T13:47:44Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Alogent is the market leader in providing solutions for deposit automation to some of the largest banks in the world. With over 20 years’ experience in providing the technology, support, and expertise to overcome business challenges in premier financial institutions everywhere such as reliability, efficiency, and quality. Our partnership-based approach to working through business issues has been recognized by our clients and partners through maintaining long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to institutions everywhere.\nThe company is headquartered in Peachtree Corners, GA, with regional teams across the United States.\nJob Overview:\nThe Application Support Engineer works with customers assisting them in resolving technical and operational issues regarding Alogent products. Excellent communication, analytical, troubleshooting, and organizational skills are crucial, in addition to a desire to understand how our solutions drive value and improve the lives of our clients.\nThis position is hybrid working 3 days/week from our headquarters in Peachtree Corners, GA. \n*Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.\nResponsibilities:\nDevelops, manages & maintains client relationships\nProvides customer service to clients using a case tracking system for notes & management\nProvides expertise and coordinates unique and complex troubleshooting efforts between clients, engineering, development and development support and operations staff\nReproduces reported software bugs/issues as required for case resolution\nInterfaces with technical development resources and internal client services personnel to determine the nature of non-routine and complex problems and implements remedial procedures for customer. Interacts with external, as well as internal clients for the purpose of data gathering, assisting with solution design, and ensuring development of solutions that meet or exceed client expectations\nInstalls new and upgrades existing software releases for mission-critical software into test and production environments\nResolves deployment related issues for clients and internal resources for test and production environments\nIdentifies workarounds for issues where possible\nIdentifies and reproduces software defects and documents them for development resources\nUnderstands and meets contractual commitments with regard to support for clients\nHolds meetings as required with assigned clients\nCreates/documents knowledgebase and/or training articles\nAvailable to support customer requests outside of business hours on an on-call rotational schedule and as needed for pre-scheduled after-hours activities\nPerforms other related duties as directed by Lead Application Support Engineer or manager\nThe above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.\nKnowledge, Skills and Abilities:\n3+ years’ experience in a technical application support role\nExperience with Microsoft Windows Operating Systems\nExperience with Microsoft SQL Server (preferred) or other relational database technologies\nExperience with Web Applications hosted in IIS\nExperience with a bash scripting/terminal emulation environment, e.g. Cygwin, Powershell\nExcellent written and verbal communication, prioritization, and organization skills\nNetworking knowledge - TCP/IP, DHCP, DNS, addressing, subnets LAN/WAN/Router/Firewall a plus\nExcellent understanding of the Client and Server architecture and troubleshooting methodologies and technologies\nExcellent understanding of HTTP Requests with WCF, SOAP, XML\nExcellent understanding of .Net Application structure and configuring .Net Application configurations\nStrong debugging and troubleshooting skills\nC#/.Net programming/debugging experience a plus\nPlatform performance monitoring/evaluation a plus\nFamiliarity with technical operations in a Credit Union or Bank environment a plus.\nPractical experience supporting financial core products, e.g. Episys (Symitar), Correlation, DNA a plus\nTechnical degree or equivalent experience\nWorking Conditions:\nMust be able to work with possible distractions in the work environment\nMay require sitting, standing, or being on phone calls for long periods of time\nMust be able to work weekends, nights, and on-call shifts\nAvailable to support customer requests outside of business hours on an on-call rotational schedule\n Ability to travel when required \n\nBenefits:\nCompetitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care\nExcellent 401(k) plan with company match\nPaid time off (PTO) and Holidays\nPaid voluntary time off (VTO) day\nWellness programs\nMonthly educational sessions for employees\nA knowledgeable, high-achieving, experienced, and fun team\nA diverse work atmosphere\nEmployee Polygraph Protection Act\nEqual Employment Opportunity\nFamily and Medical Leave Act\nNotice To Third-Party Agencies:\nAlogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.\nAlogent is an Equal Opportunity/Affirmative Action employer. 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