{"id":2190709,"url":"https://alion.io/job/aloha-customer-success-manager","title":"Customer Success Manager","company":{"id":698353,"name":"Aloha","domain":"getaloha.com","url":"https://alion.io/company/getaloha","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McKinney, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T15:12:54Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:15:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Aloha\nAloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology - replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.\nWe've made the Inc. 5000 list for seven consecutive years (2020-2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!\nCheck out our products · Meet the team\nAbout the role\nCompensation: $70,000 base + On-Target Earnings\nGrowth: Up to a 2.5% pay raise every 6 months\nPerks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!\nLocation: On-site in McKinney, TX\nWhy join Aloha?\nWeekly In-House Chiropractic Care\n4 Company Provided Lunches Weekly\nDog-friendly office\nEmployer-paid Medical, Dental, Vision, and Life Insurance Benefits\nMatching 401(k) up to 4%\nFlexible Vacation & Paid Time Off\nShort-term Disability and Life Insurance\nAs a CustomerSuccess Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.\nWhat You'll Do\nOwn Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.\nLead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.\nDrive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.\nChampion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.\nCollaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.\nQualifications\nAbility to thrive in a fast-paced, team-based environment.\nProficient in relationship building, strategic thinking and maintaing executive presence.\nPossess polished communication, listening, and presentation skills.\nSelf-motivated and enthusiastic with a growth mindset.","description_format":"text","description_chars":2646,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-09T17:51:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":68,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/aloha-customer-success-manager","json_url":"https://alion.io/job/aloha-customer-success-manager.json","meta":{"generated_at":"2026-10-14T02:56:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698353},"rest":"https://alion.io/mcp/rest/get_company?id=698353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faloha-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faloha-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faloha-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aloha-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faloha-customer-success-manager"}]}