{"id":1139631,"url":"https://alion.io/job/alone-service-manager-3","title":"Service Manager","company":{"id":669192,"name":"ALONE","domain":"alone.ie","url":"https://alion.io/company/alone","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T10:13:52Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T01:48:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Contract: Full time - Permanent\nLocation: Dublin\nWorking Hours: 35 Hours per week 5 over 5 days.\nSalary: DOE\nThis is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.\nAs the Services Manager, you will lead, build, motivate, and support a multifunctional team providing the full range of ALONE’s support services (including the recruitment of volunteers) in the area you support.\nResponsibilities\nLead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.\nDrive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.\nChampion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.\nEnsure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.\nIdentify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.\nProvide impactful reports to funders, stakeholders, and leadership-using data to tell the story and shape the future.\nInspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.\nDeliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.\nAdditional duties as assigned\nEssential skills & experience\nSelf-motivated person who is committed to ALONE’s mission\nEducated to Degree Level or significant relevant experience.\nMinimum 3 years proven experience in service operations.\nAble to maintain the highest standards of confidentiality, discretion, and respect.\nMinimum of 2-year staff management experience, including support and performance management of teams\nExcellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally\nA collaborative team player who fosters strong internal and external relationships.\nProactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.\nStrong time management and organisational skills to prioritise workload and meet KPIs.\nExtra Benefits\nSalary DOE\n35 Hour week (core hours 9-5) -Full-time employees can enjoy a 35-hour working week.\nAnnual Salary Reviews\nTime Off in Lieu\nMileage Policy in place for applicable roles\nDeath in Service - after 6 months’ probation successfully completed.\nTravel Saver Schemes\nSick Pay Scheme -after 6 months’ probation successfully completed.\nBike to Work Scheme\nHSF Partnership\nHorizontal Transfer Opportunities\nComprehensive Training & Development\nBespoke Induction Programmes\nProgression Opportunities\nFurther Education Opportunities\nEmployee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.GP telephone Advice\nVirtual Doctor\nPrivate Prescription Service\n6 structured Counselling/ Emotional Wellbeing Service\nLegal Helpline\n\nThe closing date for applications is October 7th.\nALONE is an equal opportunities employer.","description_format":"text","description_chars":3383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T10:13:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T01:51:24Z"},"pay":null,"html_url":"https://alion.io/job/alone-service-manager-3","json_url":"https://alion.io/job/alone-service-manager-3.json","meta":{"generated_at":"2026-09-24T01:51:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}