{"id":2368278,"url":"https://alion.io/job/aloplay-crm-manager-gcc","title":"CRM Manager (GCC)","company":{"id":705206,"name":"Aloplay","domain":"aloplay.com","url":"https://alion.io/company/aloplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2798},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"ChatGPT","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-23T14:50:33Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"We are looking for an Arabic-speaking CRM Manager to own the CRM strategy and performance of our GCC brands. You will be responsible for the full player lifecycle, from onboarding to retention and reactivation, and for improving key metrics such as retention, churn and player value.\nThis is a hands-on role: you will define the strategy but also build, launch and optimize campaigns and flows yourself.\nKey Responsibilities:\nStrategy & Performance\nOwn the CRM strategy for our GCC brands across the full player lifecycle: onboarding, FTD/STD conversion, retention, VIP support and reactivation.\nOwn and continuously improve key CRM flows and journeys: welcome, early-life, deposit, churn prevention, win-back and late conversion.\nBe accountable for core CRM KPIs: retention, churn, reactivation, deposit conversion, player value (LTV/NGR) and channel performance.\nAnalyze player behavior and campaign results, find growth opportunities and turn them into concrete actions.\nPlan and run A/B tests on offers, timing, content and channels, and scale what works.\nBuild and manage the GCC promo calendar, including key local events (e.g. Ramadan, Eid, national holidays).\nDefine segmentation and personalization logic for offers and communications.\nExecution\nSet up campaigns, journeys, bonuses and player communications (email, push, SMS, pop-ups, inbox) yourself in the CRM platform.\nPrepare, upload and verify customer segments.\nRun detailed QA before every launch: content, Arabic text and RTL formatting, links, targeting, eligibility, timing and settings.\nSchedule and launch campaigns according to the CRM calendar, then monitor delivery and fix issues quickly.\nOwn Arabic CRM content: localization, tone of voice and cultural fit for GCC players.\nReporting & Collaboration\nReport regularly on performance, with insights and recommendations for the Head of CRM and stakeholders.\nWork closely with the VIP, Marketing, Design, Product and BI teams.\nUse AI tools to speed up analysis, content creation and QA.\nRequirements:\nNative or fluent Arabic, written and spoken; Upper-Intermediate English or higher.\n3+ years of CRM experience in iGaming, including ownership of lifecycle flows and KPIs.\nHands-on experience setting up campaigns and journeys in a CRM platform. Strategy-only experience is not enough.\nExperience with Smartico.\nProven track record of improving retention, reducing churn or growing player value.\nStrong understanding of GCC / Arabic-speaking markets and player behaviour.\nStrong analytical skills, comfortable working with data, segments and campaign reporting.\nVery high attention to detail, with a structured and organised approach.\nComfortable with operational and repetitive work while keeping high accuracy.\nPractical experience with AI tools (ChatGPT or similar) and good Excel / Google Sheets skills.\nNice to Have:\nSportsbook CRM experience.\nExperience with VIP or loyalty programs.\nApply now and let’s achieve success together\nApply at https://aloplay.bamboohr.com/careers/98?source=aWQ9MTg%3D to become a member of our amazing team!\nWe appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.","description_format":"text","description_chars":3299,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"Saudi Arabia","iso":"SA","kind":"region"},{"name":"Bahrain","iso":"BH","kind":"region"},{"name":"Kuwait","iso":"KW","kind":"region"},{"name":"Oman","iso":"OM","kind":"region"},{"name":"Qatar","iso":"QA","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-12T17:06:17Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.623,"p_room":0.36,"age_days":85,"expected_fill_days":51,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/aloplay-crm-manager-gcc","json_url":"https://alion.io/job/aloplay-crm-manager-gcc.json","meta":{"generated_at":"2026-10-23T17:14:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705206},"rest":"https://alion.io/mcp/rest/get_company?id=705206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faloplay-crm-manager-gcc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faloplay-crm-manager-gcc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faloplay-crm-manager-gcc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aloplay-crm-manager-gcc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faloplay-crm-manager-gcc"}]}