{"id":3082698,"url":"https://alion.io/job/aloplay-production-operator","title":"Production Operator","company":{"id":705206,"name":"Aloplay","domain":"aloplay.com","url":"https://alion.io/company/aloplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-22T12:45:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T04:24:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for a Production Operator to watch the platform 24/7, act first on incidents and keep players and money flows safe, with AI as the first helper.\nKey Responsibilities:\nMonitor dashboards, alerts, payments, game and sports provider status.\nUse AI assistants to triage alerts, search logs and summarise the issue before escalation.\nFollow runbooks; open, track and escalate incidents with clear evidence.\nCheck stuck deposits / withdrawals, failed bet settlements and provider downtime; act per runbook.\nEnable / disable games, providers or payment methods per runbook and approval.\nInform Support and CRM teams during incidents.\nShift handover reports (AI-drafted, checked by you).\nSuggest improvements to runbooks and alerts.\nRequired Experience:\n1+ year support / NOC.\nComfortable with dashboards, logs, basic SQL.\nDaily use of AI tools (ChatGPT, Gemini or similar) for log reading, summaries and reports; checks AI output before acting.\nAI safety basics: no secrets or player data in public AI tools; follows approval steps.\nClear written English; calm under pressure.\nAvailable for rotating shifts (nights, weekends).\nNice to Have:\niGaming / payments operations.\nUsed AI agents or MCP tools for ops (log search, ChatOps).\nGrafana / Kibana / Datadog.\nSpanish or Portuguese (Latam markets).\nApply now and let’s achieve success together\nApply at https://aloplay.bamboohr.com/careers/128?source=aWQ9MTg%3D to become a member of our amazing team!\nWe appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. 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