{"id":2704323,"url":"https://alion.io/job/aloplay-technical-account-manager","title":"Technical Account Manager","company":{"id":705206,"name":"Aloplay","domain":"aloplay.com","url":"https://alion.io/company/aloplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":114000,"period":"year","method":null,"sample_n":5708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-16T12:08:17Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T17:13:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a Technical Account Manager (TAM) to provide technical support to our B2B clients (casino operators) and internal B2C brands.\nThe TAM will be responsible for troubleshooting platform issues, supporting integrations, managing technical incidents, and ensuring smooth casino platform operations.\nKey Responsibilities:\nB2B & B2C Technical Support\nProvide technical support to B2B clients and internal B2C brands.\nResolve platform issues, manage tickets and escalations, and meet SLAs.\nCommunicate incident updates and resolutions.\nCasino Platform & Integrations\nTroubleshoot accounts, payments, bonuses, wallets, game launches, and settlements.\nSupport third-party integrations and BackOffice configurations.\nAnalyze APIs, callbacks, logs, and errors to identify root causes.\nIncident Management\nCoordinate incident resolution with internal teams and external providers.\nEscalate critical issues promptly and recommend permanent fixes.\nDocumentation & Process Improvement\nMaintain technical guides and document incidents, root causes, and resolutions.\nImprove support processes and reduce recurring issues.\nRequirements:\n2+ years of experience in Technical Account Management, L2 Technical Support, or a similar technical role in iGaming.\nStrong understanding of casino platforms, BackOffice systems, and casino operations.\nExperience with casino game providers, aggregators, and third-party integrations.\nKnowledge of REST APIs, JSON, HTTP requests, webhooks, and callbacks.\nExperience investigating technical issues using logs and tools such as Postman.\nUnderstanding of player wallets, gaming transactions, bonuses, and payment flows.\nExperience with Jira or similar ticketing systems.\nGood command of English.\nNice to Have:\nExperience with B2B casino platforms or white-label solutions.\nBasic SQL knowledge.\nExperience supporting multiple casino brands or operators.\nBy joining us, you can expect:\nA unique opportunity to build a career in a global, fast-growing company.\nAn attractive remuneration package, based on qualifications and experience.\nContinuous learning and development opportunities.\nCompany-wide events and team activities, fostering a fun and supportive work environment.\nWolt monthly allowance.\nSnack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.\nMedical and wellness app, supporting both mental and physical well-being!\nApply now and let’s achieve success together\nApply at https://aloplay.bamboohr.com/careers/117?source=aWQ9MTg%3D to become a member of our amazing team!\nWe appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.","description_format":"text","description_chars":2779,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-16T12:08:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":82,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/aloplay-technical-account-manager","json_url":"https://alion.io/job/aloplay-technical-account-manager.json","meta":{"generated_at":"2026-10-17T19:35:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705206},"rest":"https://alion.io/mcp/rest/get_company?id=705206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faloplay-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faloplay-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faloplay-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aloplay-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faloplay-technical-account-manager"}]}