{"id":2549062,"url":"https://alion.io/job/aloplay-technical-operations-specialist","title":"Technical Operations Specialist","company":{"id":705206,"name":"Aloplay","domain":"aloplay.com","url":"https://alion.io/company/aloplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:30:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T20:34:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Technical Operations Specialist is responsible for the technical setup, maintenance, troubleshooting, and coordination of platforms and integrations supporting CRM and customer communications.The role works closely with CRM, TAM, Product, Development, BI, and external providers to ensure systems, triggers, integrations, and communication tools work correctly and efficiently.Key Responsibilities:\nOwn and maintain Smartico, Mobivate, SendGrid, and related platform integrations.\nManage CRM triggers, events, technical configurations, and system dependencies.\nAct as the technical escalation point when CRM or customer communication processes are not working as expected.\nSupport the implementation of new technical mechanics, including referral programs, crypto offers, automated journeys, and other promotional or lifecycle functionality.\nBuild, update, and maintain HTML templates for email and other customer communications.\nManage technical platform settings such as senders, templates, and communication configurations.\nCoordinate technical requirements and fixes with Product, Development, BI, TAM, and external platform providers.\nTest new integrations, triggers, mechanics, and platform changes before release.\nInvestigate technical issues reported by CRM, Customer Support, or other business teams and identify the root cause.\nEnsure technical changes and fixes are properly implemented and followed through to completion.\nMaintain documentation for integrations, triggers, configurations, and key technical processes.\nIdentify recurring technical issues and propose improvements to make processes more stable and efficient.\nRequirements:\n2+ years of experience in technical operations, integrations, CRM technology, or a similar role.\nExperience in the iGaming industry.\nHands-on experience with Smartico or similar CRM / engagement platforms.\nExperience with SendGrid, Mobivate, or similar communication tools.\nGood understanding of APIs, webhooks, integrations, triggers, and data flows.\nBasic HTML/CSS knowledge.\nExperience with segmentation and automation logic.\nStrong troubleshooting and problem-solving skills.\nHigh attention to detail.\nAbility to work independently and coordinate effectively with technical and business teams.\nBy joining us, you can expect:\nA unique opportunity to build a career in a global, fast-growing company.\nAn attractive remuneration package, based on qualifications and experience.\nContinuous learning and development opportunities.\nCompany-wide events and team activities, fostering a fun and supportive work environment.\nWolt monthly allowance.\nSnack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.\nMedical and wellness app, supporting both mental and physical well-being!\nApply now and let’s achieve success together\nApply at to become a member of our amazing team!\nWe appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.","description_format":"text","description_chars":3085,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-14T17:30:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":82,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aloplay-technical-operations-specialist","json_url":"https://alion.io/job/aloplay-technical-operations-specialist.json","meta":{"generated_at":"2026-10-16T20:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705206},"rest":"https://alion.io/mcp/rest/get_company?id=705206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faloplay-technical-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faloplay-technical-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faloplay-technical-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aloplay-technical-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faloplay-technical-operations-specialist"}]}