{"id":316668,"url":"https://alion.io/job/alorica-customer-service-representative","title":"Customer Service Representative","company":{"id":19513,"name":"Alorica","domain":"alorica.com","url":"https://alion.io/company/alorica","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":96,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-19T10:44:36Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":59},"description":"Customer Service Representative\nLocation: El Paso TX 1440 Goodyear Dr El Paso TX 79936\nEmployment Type: Full-time , $17/hr\nSupporting: Financial Services\nAbout Us\nWe're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.\nAs a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.\nHere's What the Job Really Looks Like\nYou're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.\nHow You'll Make an Impact\nGuide customers through questions, concerns, or challenges they encounter while using the product or service \nListen actively to understand the root of the issue and provide clear, effective solutions \nRecord detailed call information for auditing, reporting, and follow-up purposes \nMaintain and update customer records to ensure accurate and current information \nIdentify opportunities to introduce customers to new or enhanced services that meet their needs \nProvide recommendations and guidance in a way that adds value and enhances the overall customer experience \n What'll Set You Up for Success\nRequired:\nHigh school diploma or GED \nMust have at least 6 months of customer service\nPreferred\nSales experience \nFor Internal Candidates:\nMust not be on any corrective action or performance plans \nMust have held your current position for 6 months \nMust have relevant industry/program experience \nLocation Note: We're currently hiring for this position in El Paso, Texas \nWhy Alorica?\nOur culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. \nTIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.\nWhat We Offer:\nHealth, dental, and vision coverage with HSA options\nPaid time off\nFlexible pay options: daily or weekly pay\n401(k) retirement plan\nLeadership development programs designed to support career growth and advancement\nProfessional and personal development through open-access courses via Alorica Academy\nPaid training and tuition reimbursement\nEmployee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more\nEmployee assistance program for personal and professional support\nAdditional voluntary benefits to meet your individual needs\nMonthly MLBA activities and employee engagement events \nMonthly birthday celebrations and employee appreciation days \nCompany spirit week activities \nLocal restaurant discount partnership with Peter Piper Pizza \nDedicated mother’s room \nRelaxation lounge with comfortable seating and TV access\nAlorica Café with fresh ready-to-go meals\nOur Values\nBold - We challenge conventions and take smart risks\nRelentless - We deliver results, no matter what it takes\nConnected - We work as One Alorica because we're stronger together\nTrue - We show up as our authentic selves, every single day \nReady to Join Us?\nIf you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.\nApply Today!\nEqual Opportunity Employer - Veterans/Disabled\nDISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.\n#AloricaJobs #CallCenter #CustomerServiceJobs #ElPaso","description_format":"text","description_chars":4293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T16:14:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":222500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.45,"age_days":59,"expected_fill_days":34,"reasons":["conf:9","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/alorica-customer-service-representative","json_url":"https://alion.io/job/alorica-customer-service-representative.json","meta":{"generated_at":"2026-10-19T22:44:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19513},"rest":"https://alion.io/mcp/rest/get_company?id=19513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falorica-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falorica-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falorica-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alorica-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falorica-customer-service-representative"}]}