{"id":3136468,"url":"https://alion.io/job/alphabe-insight-call-center-agent-6","title":"Call Center Agent","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":888,"ghost_share":0.536,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hollywood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T03:25:41Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T21:51:04Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nAbout the Role\nWe are looking for a professional and customer-focused Call Center Agent to help customers obtain accurate information, understand available services, and receive timely assistance. The ideal candidate communicates clearly, listens carefully, and remains calm and courteous when handling different types of inquiries. Training and ongoing support are provided to help you develop your skills and deliver consistent customer service.\nResponsibilities\nHandle incoming customer calls and respond to inquiries about company products and services.\n\nExplain service options, procedures, and general information clearly.\n\nListen to customer concerns and identify appropriate solutions or next steps.\n\nResolve routine issues and refer more complex matters to the appropriate team.\n\nMaintain a professional and helpful tone throughout customer conversations.\n\nDocument relevant interaction details according to established procedures.\n\nFollow service guidelines and contribute to customer satisfaction goals.\n\nCollaborate with colleagues to maintain consistent service quality.\n\nWhat We Offer\nStructured training and ongoing support.\n\nOpportunities to develop communication and problem-solving skills.\n\nA team-oriented environment that encourages learning and collaboration.\n\nPotential for career advancement based on performance.\n\nCompensation based on the position and experience.\n\n Strong verbal communication and active listening skills.\n\nPatient, courteous, and customer-oriented approach.\n\nGood problem-solving abilities and attention to detail.\n\nAbility to remain professional in challenging conversations.\n\nDependable, adaptable, and comfortable following established procedures.\n\nPrevious call center or customer service experience is a plus but not required.\n\n Competitive Salary: $60,000 - $65,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.\n\nProfessional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.\n\nCollaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.\n\nHands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.\n\nSkill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.\n\nMeaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.","description_format":"text","description_chars":2992,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-23T05:58:50Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.365,"p_room":0.9,"age_days":7,"expected_fill_days":19,"reasons":["conf:1","stale_co","evergreen","wave","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":52800,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-call-center-agent-6","json_url":"https://alion.io/job/alphabe-insight-call-center-agent-6.json","meta":{"generated_at":"2026-10-30T23:16:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-call-center-agent-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-call-center-agent-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-call-center-agent-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-call-center-agent-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-call-center-agent-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3136468}},{"tool":"search_jobs","arguments":{"company":"alphabeinsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3136468},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}