{"id":3195675,"url":"https://alion.io/job/alphabe-insight-call-center-agent-7","title":"Call Center Agent","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":72,"open_postings":878,"ghost_share":0.542,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3875,"max":4475,"currency":"USD","period":"month","gross":null,"usd_annual":53700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T04:24:41Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-24T16:43:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\nAbout the Role\nWe are looking for a motivated, professional, and customer-focused Call Center Agent to assist customers, answer questions, and help provide a positive service experience. This opportunity is ideal for someone who communicates clearly, enjoys problem-solving, and thrives in a team-oriented environment. Candidates with a positive attitude and a willingness to learn are encouraged to apply, even without previous call center experience.\nResponsibilities\nHandle incoming customer calls and provide helpful information about products and services.\n\nListen to customer questions and concerns to identify appropriate solutions.\n\nExplain available options and guide customers through routine inquiries.\n\nMaintain a courteous, professional, and friendly tone during every interaction.\n\nFollow established procedures to ensure consistent service quality.\n\nRefer complex questions or concerns to the appropriate team members.\n\nParticipate in training to develop product knowledge and customer service techniques.\n\nWork with colleagues to support team goals and improve the customer experience.\n\nWhat We Offer\nTraining and ongoing coaching.\n\nA supportive team environment.\n\nOpportunities to strengthen communication and problem-solving skills.\n\nPotential for professional development and career growth.\n\nCompensation based on the position and experience.\n\n Clear verbal communication and active listening skills.\n\nStrong interpersonal skills and a customer-focused attitude.\n\nPatience, reliability, and a professional approach to problem-solving.\n\nAbility to remain calm and organized in a fast-paced environment.\n\nWillingness to learn new procedures and receive feedback.\n\nPrevious call center or customer service experience is an advantage but not required.\n\n At GG Media, we believe in recognizing potential and supporting professional growth.\nCompetitive Salary: Annual compensation ranging from $50,000 to $55,000.\n\nCareer Growth Opportunities: Opportunities for professional advancement as you develop within the company.\n\nProfessional Skill Development: Strengthen your expertise in client relations, account management, communication, and business operations.\n\nSupportive Team Environment: Work alongside motivated professionals who value collaboration and shared success.\n\nHands-On Learning: Gain practical knowledge through meaningful responsibilities and daily business operations.\n\nTransferable Career Skills: Build valuable capabilities in organization, problem-solving, customer service, and operational coordination.\n\nMeaningful Contributions: Play an important role in maintaining strong client relationships and supporting business success.","description_format":"text","description_chars":3110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital 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