{"id":3201973,"url":"https://alion.io/job/alphabe-insight-call-center-agent-8","title":"Call Center Agent","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":871,"ghost_share":0.541,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T04:38:18Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T11:27:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\nAbout the Role\nWe are seeking a confident, attentive, and service-oriented Call Center Agent to help customers by phone and ensure their inquiries receive timely, professional attention. The ideal candidate communicates clearly, remains calm under pressure, and enjoys helping people find answers. Training is available for individuals who are motivated to learn and grow in a fast-paced team environment.\nResponsibilities\nHandle incoming customer calls and provide information about products and services.\n\nListen carefully to customer questions and determine the best way to assist.\n\nExplain available options and guide customers through routine inquiries.\n\nAddress customer concerns professionally and escalate more complex matters when necessary.\n\nFollow established procedures to maintain consistent service quality.\n\nKeep accurate records of customer interactions in accordance with company procedures.\n\nParticipate in training sessions to improve product knowledge and service skills.\n\nCollaborate with colleagues to support team performance and customer satisfaction.\n\nWhat We Offer\nInitial training and ongoing coaching.\n\nA team-oriented environment with opportunities to learn.\n\nOpportunities to develop communication and problem-solving skills.\n\nPotential for career growth and increased responsibilities.\n\n Clear verbal communication and active listening skills.\n\nProfessional, patient, and customer-focused attitude.\n\nStrong problem-solving skills and attention to detail.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nDependability and willingness to receive feedback.\n\nPrevious call center or customer service experience is an advantage but not required.\n\n At GG Media, we believe in recognizing potential and supporting professional growth.\nCompetitive Salary: Annual compensation ranging from $50,000 to $55,000.\n\nCareer Growth Opportunities: Opportunities for professional advancement as you develop within the company.\n\nProfessional Skill Development: Strengthen your expertise in client relations, account management, communication, and business operations.\n\nSupportive Team Environment: Work alongside motivated professionals who value collaboration and shared success.\n\nHands-On Learning: Gain practical 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