{"id":2666458,"url":"https://alion.io/job/alphabe-insight-call-center-agent","title":"Call Center Agent","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":900,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3780,"max":4450,"currency":"USD","period":"month","gross":null,"usd_annual":53400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T02:16:58Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T19:14:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\nIntroduction\nWe are looking for a communicative and customer-focused Call Center Agent to assist customers with inquiries, provide clear information, and help resolve routine service concerns. The ideal candidate is patient, attentive, and comfortable communicating professionally while working toward service goals.\nResponsibilities\nHandle incoming and outgoing customer calls as assigned.\n\nProvide accurate information about company products, services, and procedures.\n\nIdentify customer needs and offer appropriate assistance.\n\nAddress routine questions and escalate complex concerns when necessary.\n\nMaintain a courteous and professional tone throughout each interaction.\n\nRecord relevant call details and follow established procedures.\n\nWork with team members to support service standards and customer satisfaction.\n\nWhat We Offer\nTraining on company procedures and customer service standards.\n\nOngoing guidance and team support.\n\nOpportunities to develop communication and problem-solving skills.\n\nPotential for professional growth based on performance.\n\nCompetitive compensation.\n\n Clear verbal communication and active listening skills.\n\nFriendly, patient, and professional attitude.\n\nAbility to understand customer concerns and identify practical solutions.\n\nStrong attention to detail and time-management skills.\n\nAbility to follow procedures and meet established performance expectations.\n\nPrevious call center or customer service experience is an asset but not required.\n\n Competitive Salary: $50,000 - 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