{"id":3136474,"url":"https://alion.io/job/alphabe-insight-call-center-representative-11","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":72,"open_postings":861,"ghost_share":0.557,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T03:01:35Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T05:58:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nAbout the Role\nWe are looking for a professional and customer-focused Call Center Representative to assist customers with inquiries, provide accurate information, and help resolve service-related concerns. The ideal candidate communicates clearly, listens carefully, and approaches each interaction with patience and professionalism. Training and ongoing support are available to help you develop your customer service skills and contribute to a positive customer experience.\nResponsibilities\nHandle incoming customer calls and respond to inquiries about products and services.\n\nExplain company procedures and available options clearly and accurately.\n\nListen to customer concerns and identify appropriate next steps.\n\nHelp resolve routine issues and refer complex matters to the relevant team.\n\nMaintain a courteous and helpful tone throughout customer interactions.\n\nRecord relevant call information according to established procedures.\n\nFollow service guidelines and contribute to customer satisfaction goals.\n\nCollaborate with colleagues to maintain consistent service quality.\n\nWhat We Offer\nStructured training and ongoing guidance.\n\nOpportunities to strengthen communication and problem-solving abilities.\n\nA team-oriented environment that encourages learning and collaboration.\n\nPotential for career development based on performance.\n\nCompensation based on the position and experience.\n\n Strong verbal communication and active listening skills.\n\nPatient, courteous, and customer-oriented attitude.\n\nGood problem-solving skills and attention to detail.\n\nAbility to remain professional when handling challenging conversations.\n\nDependable, adaptable, and comfortable following established procedures.\n\nPrevious call center or customer service experience is a plus but not required.\n\n Competitive Salary: $60,000 - $65,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.\n\nProfessional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.\n\nCollaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.\n\nHands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.\n\nSkill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.\n\nMeaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.","description_format":"text","description_chars":3005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-23T05:58:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-23T10:03:56Z"},"pay":{"stated_usd_annual":52800,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-call-center-representative-11","json_url":"https://alion.io/job/alphabe-insight-call-center-representative-11.json","meta":{"generated_at":"2026-10-23T10:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-call-center-representative-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-call-center-representative-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-call-center-representative-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-call-center-representative-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-call-center-representative-11"}]}