{"id":3136483,"url":"https://alion.io/job/alphabe-insight-call-center-representative-13","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":72,"open_postings":878,"ghost_share":0.542,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3875,"max":4425,"currency":"USD","period":"month","gross":null,"usd_annual":53100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T02:28:42Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T16:43:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nAbout the Role\nWe are seeking a professional and customer-focused Call Center Representative to assist customers by answering questions, providing accurate information, and helping resolve service-related concerns. The successful candidate will communicate clearly, listen carefully, and maintain a calm and courteous approach during customer interactions. This role offers structured training and opportunities to build valuable customer service and problem-solving skills.\nResponsibilities\nHandle incoming customer calls and respond to questions about company products and services.\n\nProvide clear and accurate information about procedures and available options.\n\nListen to customer concerns and determine appropriate next steps.\n\nHelp resolve routine issues and refer more complex inquiries to the appropriate team.\n\nMaintain a professional and helpful tone throughout each conversation.\n\nRecord relevant interaction details according to established procedures.\n\nFollow service guidelines and contribute to customer satisfaction goals.\n\nCollaborate with team members to support consistent service quality.\n\nWhat We Offer\nComprehensive training and ongoing guidance.\n\nOpportunities to strengthen communication and problem-solving abilities.\n\nA team-oriented environment that supports learning.\n\nOpportunities for career development based on performance.\n\nCompensation based on the position and experience.\n\n Strong verbal communication and active listening skills.\n\nPatient, courteous, and customer-oriented approach.\n\nGood problem-solving skills and attention to detail.\n\nAbility to remain professional when handling challenging conversations.\n\nDependable, adaptable, and comfortable working toward team goals.\n\nPrevious call center or customer service experience is a plus but not required.\n\n Competitive Salary: $60,000 - $65,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.\n\nProfessional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.\n\nCollaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.\n\nHands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.\n\nSkill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.\n\nMeaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.","description_format":"text","description_chars":3012,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-23T05:58:50Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:1","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":53100,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-call-center-representative-13","json_url":"https://alion.io/job/alphabe-insight-call-center-representative-13.json","meta":{"generated_at":"2026-10-24T19:57:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-call-center-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-call-center-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-call-center-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-call-center-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-call-center-representative-13"}]}