{"id":3354134,"url":"https://alion.io/job/alphabe-insight-call-center-representative-17","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":888,"ghost_share":0.536,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T23:46:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T02:03:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with professionalism and efficiency. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to handle a high volume of calls while maintaining a positive attitude. As a Call Center Representative, you will play a crucial role in enhancing customer satisfaction and loyalty by delivering timely, accurate information and solutions.\nKey Responsibilities\nAnswer incoming calls promptly and professionally.\nAssist customers with inquiries, complaints, and requests.\nProvide accurate information regarding products and services.\nDocument and update customer interactions in the system.\nResolve customer issues or escalate them to the appropriate department.\nFollow up with customers to ensure resolution and satisfaction.\nMaintain up-to-date knowledge of company policies and procedures.\n Requirements\nHigh school diploma or equivalent required; college degree preferred.\nPrevious experience in a call center or customer service role is highly desirable.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and attention to detail.\nAbility to multitask and manage time efficiently in a fast-paced environment.\nFamiliarity 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