{"id":2313984,"url":"https://alion.io/job/alphabe-insight-call-center-representative","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":870,"ghost_share":0.562,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":38000,"currency":"USD","period":"year","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T02:51:16Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T02:42:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"GG Media is a growing company committed to delivering professional, reliable, and high-quality customer experiences. We believe strong communication, positive attitudes, and great service are at the heart of every successful interaction.\nWe are building a team of motivated individuals who want to develop their skills, grow professionally, and be part of a supportive and results-driven work environment.\nGG Media is seeking a confident and personable Call Center Representative to join our team in San Antonio, TX.\nIn this role, you will communicate directly with customers, provide accurate information, assist with inquiries, and help create a professional and positive customer experience.\nThis position is ideal for someone who enjoys communicating with people, works well in a team environment, and is motivated to learn and grow within the company.\nResponsibilities\nHandle inbound and outbound customer calls professionally.\n\nAssist customers with questions, requests, and general inquiries.\n\nProvide clear, accurate, and helpful information.\n\nMaintain a friendly and professional tone during every interaction.\n\nDocument customer conversations and relevant information accurately.\n\nFollow company procedures and communication standards.\n\nWork toward individual and team performance goals.\n\nCollaborate with team members and supervisors to resolve customer needs.\n\nMaintain a high standard of customer service and professionalism.\n\n Strong verbal communication skills.\n\nProfessional and customer-focused attitude.\n\nComfortable communicating with different types of customers.\n\nStrong listening and problem-solving skills.\n\nAbility to stay organized and manage multiple tasks.\n\nBasic computer and data-entry skills.\n\nAbility to learn new systems and processes quickly.\n\nReliable, punctual, and motivated.\n\nAbility to work independently and as part of a team.\n\n Competitive salary of $34,000 - 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