{"id":3354138,"url":"https://alion.io/job/alphabe-insight-customer-service-agent-3","title":"Customer Service Agent","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":894,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T23:36:38Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T11:45:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a dedicated and empathetic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support across various communication channels. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to handle challenging situations with professionalism and patience. As a Customer Service Agent, you will play a crucial role in enhancing customer satisfaction and loyalty by resolving inquiries, addressing concerns, and ensuring a seamless customer experience.\nKey Responsibilities\nRespond promptly and professionally to customer inquiries via phone, email, and live chat.\nResolve customer complaints and issues efficiently, ensuring maximum satisfaction.\nProvide accurate information about products, services, and company policies.\nMaintain detailed records of customer interactions and transactions in the CRM system.\nCollaborate with other departments to address customer needs and feedback.\nIdentify opportunities to upsell or cross-sell products and services when appropriate.\n Requirements\nHigh school diploma or equivalent; college degree preferred.\nProven experience in customer service or a related role.\nExcellent verbal and written communication skills.\nStrong problem-solving skills and ability to remain calm under pressure.\nProficiency 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