{"id":2666472,"url":"https://alion.io/job/alphabe-insight-customer-service-assistant-2","title":"Customer Service Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":886,"ghost_share":0.537,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3875,"max":4425,"currency":"USD","period":"month","gross":null,"usd_annual":53100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-16T01:01:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T05:58:50Z","board_verified":false,"closed_at":"2026-10-23T05:58:50Z","days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nIntroduction\nWe are seeking a friendly and dependable Customer Service Assistant to support daily customer service activities and help deliver a positive experience. This role is ideal for individuals who enjoy helping people, communicating with customers, and developing valuable professional skills in a collaborative environment.\nResponsibilities\nAssist customers with general questions, requests, and service-related concerns.\n\nProvide accurate information about company products, services, and procedures.\n\nHelp identify customer needs and direct inquiries to the appropriate team members.\n\nMaintain accurate records of customer interactions and requests.\n\nFollow up on outstanding customer inquiries when necessary.\n\nSupport the resolution of routine customer concerns.\n\nCoordinate with colleagues to ensure consistent and timely assistance.\n\nAssist with customer service documentation and administrative tasks.\n\nMaintain a professional, courteous, and helpful approach in all interactions.\n\nWhat We Offer\nCompetitive compensation.\n\nTraining and professional development opportunities.\n\nSupportive and collaborative work environment.\n\nOpportunities for career growth and advancement.\n\nPractical experience in customer service and professional communication.\n\n Strong verbal and written communication skills.\n\nFriendly, patient, and customer-focused attitude.\n\nGood organizational and time-management abilities.\n\nStrong attention to detail and problem-solving skills.\n\nAbility to multitask and prioritize responsibilities.\n\nBasic computer proficiency.\n\nAbility to work independently and as part of a team.\n\nHigh school diploma or equivalent preferred.\n\nPrevious customer service experience is an advantage but not required.\n\nEntry-level candidates are welcome; training provided.\n\n Competitive Salary: $50,000 - $55,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and long-term development.\n\nProfessional Training: Opportunities to strengthen communication, leadership, and client relationship skills.\n\nSkill Development: Gain valuable experience in brand representation, business communication, teamwork, and strategic thinking.\n\nSupportive Team Environment: Work alongside ambitious professionals who value collaboration and shared success.\n\nMeaningful Contributions: Take on responsibilities that directly support business relationships and brand growth.\n\nProfessional Exposure: Develop transferable skills and gain insight into a fast-paced, evolving business environment.","description_format":"text","description_chars":2968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-16T02:46:52Z"},{"event":"close","at":"2026-10-23T05:58:50Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":53100,"is_top_pay":true},"html_url":"https://alion.io/job/alphabe-insight-customer-service-assistant-2","json_url":"https://alion.io/job/alphabe-insight-customer-service-assistant-2.json","meta":{"generated_at":"2026-10-28T13:35:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-assistant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2666472}},{"tool":"search_jobs","arguments":{"company":"alphabeinsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2666472},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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