{"id":3256337,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-11","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":894,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T01:24:35Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T03:45:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"About Us\nWelcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company-we’re your partners in turning ideas into impact and brands into legends.\n Job Description:\nWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador for our company, responsible for providing exceptional service and support to our valued customers. You will engage with customers through various communication channels, addressing inquiries, resolving issues, and ensuring complete satisfaction. The ideal candidate is a proactive communicator with strong problem-solving skills and the ability to remain calm and professional under pressure.\nResponsibilities\nRespond promptly and professionally to customer inquiries via phone, email, and chat.\nResolve customer complaints and issues efficiently and effectively, ensuring customer satisfaction.\nProvide accurate information about products, services, and company policies.\nDocument customer interactions and maintain detailed records in the customer service database.\nCollaborate with team members and other departments to address customer needs.\nFollow up with customers to ensure their issues have been resolved and satisfaction is achieved.\n Requirements\nHigh school diploma or equivalent; additional education is a plus.\nProven experience in a customer service or related role.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and attention to detail.\nAbility to handle stressful situations and 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