{"id":3548961,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-14","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":894,"ghost_share":0.541,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hollywood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3875,"max":4425,"currency":"USD","period":"month","gross":null,"usd_annual":53100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:23:57Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T01:52:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\n About the Role\nWe are looking for a personable, patient, and customer-focused Customer Service Representative to assist customers and ensure they receive helpful, professional support. The ideal candidate enjoys solving problems, communicating with different people, and building positive customer relationships.\nResponsibilities\nAssist customers with questions about products and services.\n\nProvide clear information and recommend appropriate solutions.\n\nAddress customer concerns with professionalism and patience.\n\nBuild positive relationships through effective communication.\n\nHelp customers understand available options and service processes.\n\nSupport customer satisfaction initiatives and daily service goals.\n\nCollaborate with team members to resolve customer needs efficiently.\n\nWhat We Offer\nComprehensive training and ongoing support.\n\nOpportunities to develop customer relations and problem-solving skills.\n\nA supportive and team-oriented work environment.\n\nProfessional development and advancement opportunities.\n\nCompensation based on the position and experience.\n\n Excellent verbal communication and active listening skills.\n\nFriendly, approachable, and professional attitude.\n\nStrong problem-solving and interpersonal abilities.\n\nAbility to remain organized in a fast-paced environment.\n\nDependable and willing to learn new procedures.\n\nPrevious customer service experience is a plus, but not required.\n\n Competitive Salary: $50,000 - $56,000 annually.\n\nCareer Growth Opportunities: Clear opportunities for professional development and advancement.\n\nProfessional Skill Development: Strengthen your communication, leadership, relationship management, and strategic planning skills.\n\nSupportive Team Environment: Work alongside collaborative, motivated professionals.\n\nTraining & Development: Access to ongoing learning opportunities and professional guidance.\n\nMeaningful Impact: Play an active role in strengthening the company's reputation and professional relationships.\n\nDynamic Work Environment: Enjoy a position that encourages initiative, collaboration, and creative thinking.","description_format":"text","description_chars":2545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-30T21:51:04Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:2","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":53100,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-customer-service-representative-14","json_url":"https://alion.io/job/alphabe-insight-customer-service-representative-14.json","meta":{"generated_at":"2026-11-03T02:10:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-representative-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-representative-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-representative-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-representative-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-representative-14"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548961}},{"tool":"search_jobs","arguments":{"company":"alphabeinsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548961},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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