{"id":3849504,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-15","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":855,"ghost_share":0.57,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:51:14Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T07:57:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\nAbout the Role\nWe are seeking a friendly and customer-focused Customer Service Representative to help deliver positive experiences through professional and helpful interactions. This role is perfect for someone who enjoys assisting others, answering questions, and building lasting customer relationships.\nResponsibilities\nWelcome customers and provide attentive assistance.\n\nAnswer questions about products, services, and available options.\n\nHelp customers identify solutions based on their needs.\n\nAddress general concerns with patience and professionalism.\n\nMaintain positive relationships through consistent customer engagement.\n\nWork with team members to support daily service goals.\n\nWhat We Offer\nInitial training and ongoing coaching.\n\nOpportunities to strengthen customer relations skills.\n\nA collaborative and encouraging team environment.\n\nProfessional growth and advancement opportunities.\n\nCompensation based on the position and experience.\n\n Excellent verbal communication and active listening skills.\n\nFriendly, patient, and approachable personality.\n\nStrong problem-solving and interpersonal abilities.\n\nAbility to remain 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challenges, and collaborative projects.\n\nCareer-Focused Development: Build transferable skills that support long-term professional advancement.\n\nMeaningful Contributions: Participate in initiatives that support organizational improvement and sustainable business growth.","description_format":"text","description_chars":2834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital 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