{"id":3849509,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-16","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":851,"ghost_share":0.561,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4425,"currency":"USD","period":"month","gross":null,"usd_annual":53100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T22:48:33Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T02:36:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nAbout the Role\nWe are looking for a friendly, motivated Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, building positive customer relationships, and creating excellent experiences. You will have the opportunity to develop valuable communication and customer service skills through hands-on training and team support.\nResponsibilities\nWelcome customers and provide attentive, professional assistance.\n\nAnswer questions and explain available products and services.\n\nHelp customers identify options that meet their needs.\n\nBuild positive relationships through engaging interactions.\n\nAddress general customer concerns and provide appropriate solutions.\n\nSupport daily customer engagement activities and team objectives.\n\nWhat We Offer\nInitial training and ongoing guidance.\n\nOpportunities for professional development and career growth.\n\nA supportive and collaborative team environment.\n\nHands-on experience in customer relations.\n\nCompensation based on the position and experience.\n\n Strong verbal communication and interpersonal skills.\n\nFriendly, patient, and customer-focused attitude.\n\nAbility to work effectively in a team environment.\n\nPositive 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