{"id":2666461,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":888,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3725,"max":4475,"currency":"USD","period":"month","gross":null,"usd_annual":53700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T02:11:52Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T05:11:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nIntroduction\nWe are looking for a customer-focused Customer Service Representative to help provide a positive experience and build strong customer relationships. The ideal candidate enjoys helping people, communicating clearly, and finding practical solutions to customer questions and concerns.\nResponsibilities\nAssist customers with questions about products, services, and general procedures.\n\nProvide accurate information in a courteous and professional manner.\n\nListen to customer concerns and help identify appropriate solutions.\n\nResolve routine service issues or refer complex matters to the relevant team.\n\nMaintain a positive and professional approach throughout customer interactions.\n\nDocument customer requests and follow established service procedures.\n\nCollaborate with colleagues to support service quality and customer satisfaction.\n\nWhat We Offer\nTraining and ongoing support.\n\nA collaborative and welcoming workplace.\n\nOpportunities to develop customer service and problem-solving skills.\n\nProfessional growth opportunities.\n\nCompetitive compensation.\n\n Strong verbal communication and interpersonal skills.\n\nFriendly, patient, and solution-oriented attitude.\n\nAbility to remain professional in challenging situations.\n\nGood organization and attention to detail.\n\nDependable and comfortable working in a team environment.\n\nPrevious customer service experience is welcome but not required.\n\n Competitive Salary: $50,000 - $55,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and long-term development.\n\nProfessional Training: Opportunities to strengthen communication, leadership, and client relationship skills.\n\nSkill Development: Gain valuable experience in brand representation, business communication, teamwork, and strategic thinking.\n\nSupportive Team Environment: Work alongside ambitious professionals who value collaboration and shared success.\n\nMeaningful Contributions: Take on responsibilities that directly support business relationships and brand growth.\n\nProfessional Exposure: Develop transferable skills and gain insight into a fast-paced, evolving business environment.","description_format":"text","description_chars":2590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-16T02:46:52Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.383,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:0","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":53700,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-customer-service-representative-2","json_url":"https://alion.io/job/alphabe-insight-customer-service-representative-2.json","meta":{"generated_at":"2026-10-19T07:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-representative-2"}]}