{"id":2666473,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-3","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":900,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3775,"max":4475,"currency":"USD","period":"month","gross":null,"usd_annual":53700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:51:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T09:25:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nIntroduction\nWe are seeking a friendly and customer-focused Customer Service Representative to assist customers, answer questions, and provide reliable support. This position is ideal for individuals who enjoy working with people, solving problems, and developing professional communication skills in a collaborative environment.\nResponsibilities\nRespond to customer inquiries and provide accurate information about products and services.\n\nAssist customers with requests, questions, and routine concerns.\n\nIdentify customer needs and recommend appropriate solutions within company guidelines.\n\nMaintain accurate records of customer interactions and follow-up activities.\n\nCoordinate with internal teams to help resolve customer issues.\n\nFollow established procedures and service standards.\n\nFollow up on outstanding inquiries when necessary.\n\nMaintain a professional and positive attitude during all customer interactions.\n\nSupport general customer service and administrative activities as assigned.\n\nWhat We Offer\nCompetitive compensation.\n\nTraining and professional development opportunities.\n\nSupportive and collaborative work environment.\n\nOpportunities for career growth and advancement.\n\nHands-on experience in customer relations and service operations.\n\n Strong verbal and written communication skills.\n\nFriendly, professional, and customer-oriented attitude.\n\nGood problem-solving and active listening abilities.\n\nStrong organizational skills and attention to detail.\n\nAbility to multitask and prioritize responsibilities.\n\nBasic computer proficiency.\n\nAbility to work independently and collaboratively.\n\nHigh school diploma or equivalent preferred.\n\nPrevious customer service experience is helpful but not required.\n\nEntry-level candidates are welcome; training provided.\n\n Competitive Salary: $50,000 - $55,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and long-term development.\n\nProfessional Training: Opportunities to strengthen communication, leadership, and client relationship skills.\n\nSkill Development: Gain valuable experience in brand representation, business communication, teamwork, and strategic thinking.\n\nSupportive Team Environment: Work alongside ambitious professionals who value collaboration and shared success.\n\nMeaningful Contributions: Take on responsibilities that directly support business relationships and brand growth.\n\nProfessional Exposure: Develop transferable skills and gain insight into a fast-paced, evolving business environment.","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-16T02:46:52Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:1","stale_co","evergreen","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":53700,"is_top_pay":true},"html_url":"https://alion.io/job/alphabe-insight-customer-service-representative-3","json_url":"https://alion.io/job/alphabe-insight-customer-service-representative-3.json","meta":{"generated_at":"2026-10-18T12:42:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-representative-3"}]}