{"id":2969244,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-5","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":886,"ghost_share":0.537,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":38000,"currency":"USD","period":"year","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T21:54:06Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T22:34:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.\n NextShining is seeking a motivated and personable Customer Service Representative to join our growing team in Austin, TX.\nIn this role, you will serve as a key point of contact for customers, providing exceptional support, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to quality service.\nThis is an excellent opportunity for someone with strong communication skills, a positive attitude, and a desire to grow professionally in a collaborative, fast-paced environment.\nKey Responsibilities\nDeliver friendly, professional, and efficient customer service.\n\nRespond to customer inquiries and provide accurate information about products and services.\n\nAddress customer concerns and identify effective solutions.\n\nBuild and maintain positive relationships with customers.\n\nAssist with daily operations and administrative tasks as needed.\n\nCollaborate with team members to maintain high service standards.\n\nMaintain accurate records of customer interactions and requests.\n\nContribute to a welcoming, organized, and customer-focused environment.\n\n Excellent verbal and written communication skills.\n\nStrong interpersonal and active listening abilities.\n\nA professional, approachable, and customer-focused attitude.\n\nEffective problem-solving and organizational skills.\n\nAbility to multitask and adapt to changing priorities.\n\nStrong attention to detail and commitment to quality.\n\nAbility to work independently and collaboratively.\n\nWillingness to learn, develop new skills, and take on new responsibilities.\n\n Benefits & Opportunities\nCompetitive Compensation\nEarn an annual salary of $34,000 - $38,000.\nCareer Growth Opportunities\nExplore opportunities for professional advancement as you develop within our growing organization.\nProfessional Skill Development\nStrengthen valuable skills in communication, customer relations, problem-solving, teamwork, and business operations.\nSupportive Team Environment\nWork alongside motivated professionals in a collaborative atmosphere that values individual contributions.\nOngoing Learning\nGain practical knowledge, expand your capabilities, and develop transferable skills that support long-term career success.\nMeaningful Work\nMake a difference every day by helping customers and contributing to exceptional service experiences.\nTake the Next Step in Your Career\nYour potential deserves a place to shine.\nAt NextShining, we're looking for individuals who bring energy, dedication, and a genuine passion for helping people. If you're ready to grow your skills, connect with a supportive team, and take the next step in your professional journey, we'd love to hear from you.\nApply today and discover your future with NextShining.","description_format":"text","description_chars":3207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-21T01:28:00Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.363,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["conf:1","stale_co","evergreen","wave","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-customer-service-representative-5","json_url":"https://alion.io/job/alphabe-insight-customer-service-representative-5.json","meta":{"generated_at":"2026-10-29T01:12:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-representative-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2969244}},{"tool":"search_jobs","arguments":{"company":"alphabeinsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2969244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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