{"id":3136471,"url":"https://alion.io/job/alphabe-insight-customer-service-representative-6","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":879,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T03:15:37Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T10:38:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nAbout the Role\nWe are looking for a customer-focused and approachable Customer Service Representative to help customers find answers, understand available services, and receive dependable assistance. This role is ideal for someone who enjoys helping others, solving problems, and building positive relationships. We welcome motivated candidates who are eager to learn and develop their professional skills in a supportive team environment.\nResponsibilities\nAssist customers with questions about company products, services, and general procedures.\n\nListen to customer needs and provide accurate, helpful information.\n\nHelp resolve routine concerns and identify appropriate solutions.\n\nMaintain a professional, patient, and courteous approach during every interaction.\n\nExplain available options and guide customers through relevant processes.\n\nShare customer feedback with the team to support service improvements.\n\nCollaborate with colleagues to maintain service standards and customer satisfaction.\n\nWhat We Offer\nHands-on training and ongoing guidance.\n\nOpportunities to develop customer service and problem-solving skills.\n\nA collaborative and supportive team environment.\n\nProfessional growth opportunities based on performance.\n\nCompensation based on the position and experience.\n\n Strong interpersonal and verbal communication skills.\n\nFriendly, patient, and solution-oriented attitude.\n\nAbility to listen carefully and respond to customer needs.\n\nGood problem-solving skills and attention to detail.\n\nDependable, adaptable, and comfortable working as part of a team.\n\nPrevious customer service experience is a plus but not required.\n\n Competitive Salary: $60,000 - $65,000 annually.\n\nCareer Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.\n\nProfessional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.\n\nCollaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.\n\nHands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.\n\nSkill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.\n\nMeaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.","description_format":"text","description_chars":2857,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-23T05:58:50Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.389,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:3","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":52800,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-customer-service-representative-6","json_url":"https://alion.io/job/alphabe-insight-customer-service-representative-6.json","meta":{"generated_at":"2026-10-26T12:21:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-service-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-service-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-service-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-service-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-service-representative-6"}]}