{"id":3899753,"url":"https://alion.io/job/alphabe-insight-customer-service-trainer","title":"Customer Service Trainer","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":851,"ghost_share":0.561,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":38000,"currency":"USD","period":"year","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:14:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T02:36:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Strive Global, we believe that exceptional communication, meaningful relationships, and innovative thinking are essential to building successful brands and thriving businesses. We are dedicated to delivering impactful public relations strategies, strengthening professional connections, and creating opportunities that drive long-term organizational growth.\nOur approach combines creativity, collaboration, and strategic insight to help businesses communicate effectively and establish lasting relationships with their audiences.\nStrive Global is looking for a dynamic and organized Customer Service Trainer to support employee development through engaging training programs, practical coaching, and continuous performance improvement.\nIn this role, you will help design and deliver training sessions, introduce customer service best practices, evaluate learning outcomes, and support team members in strengthening their communication and problem-solving abilities.\nThe ideal candidate is an enthusiastic communicator who enjoys mentoring others, creating positive learning experiences, and contributing to a culture of service excellence.\nKey Responsibilities\nDevelop and deliver engaging training sessions focused on customer service standards, communication techniques, and professional development.\n\nFacilitate onboarding and orientation programs for new customer service team members.\n\nCreate and maintain training materials, presentations, instructional guides, and learning resources.\n\nEvaluate training effectiveness through assessments, feedback, and performance observations.\n\nProvide constructive coaching and individualized support to improve employee confidence and service quality.\n\nCollaborate with team leaders to identify skill gaps and recommend targeted training solutions.\n\nReinforce customer service procedures, professional communication standards, and effective issue-resolution techniques.\n\nMonitor employee progress and maintain accurate training documentation.\n\nIntroduce interactive learning activities, practical scenarios, and role-playing exercises to strengthen customer interactions.\n\nSupport continuous improvement initiatives that enhance team performance and customer satisfaction.\n\n Excellent verbal and written communication skills.\n\nStrong presentation, coaching, and interpersonal abilities.\n\nAbility to explain concepts clearly and engage diverse learning audiences.\n\nStrong organizational skills with excellent attention to detail.\n\nUnderstanding of customer service principles and effective communication techniques.\n\nAbility to provide constructive feedback and motivate others.\n\nConfidence in facilitating group discussions and interactive learning activities.\n\nFamiliarity with Microsoft Office, Google Workspace, or similar productivity tools.\n\nStrong problem-solving abilities and a proactive approach to challenges.\n\nPositive attitude, adaptability, and a commitment to continuous learning.\n\n At Strive Global, we recognize that investing in our people is essential to building successful teams. 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