{"id":3728533,"url":"https://alion.io/job/alphabe-insight-customer-support-assistant-2","title":"Customer Support Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":869,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31000,"max":35000,"currency":"USD","period":"year","gross":null,"usd_annual":35000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:02:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T02:16:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Skillbridge Academy, we believe that meaningful experiences, professional development, and strong human connections are the foundation of lasting success. Our approach combines creativity, teamwork, and organizational excellence to create engaging environments where individuals and businesses can connect, collaborate, and grow.\nWe value individuals who bring enthusiasm, professionalism, and a commitment to delivering exceptional service. Our workplace encourages continuous learning, personal growth, and the development of valuable skills that contribute to long-term career success.\nSkillbridge Academy is seeking a friendly, organized, and service-driven Customer Support Assistant to help deliver exceptional customer experiences while supporting daily communication and administrative operations.\nIn this role, you will serve as a key point of contact for customer inquiries, provide accurate information, coordinate support requests, and assist in maintaining efficient customer service processes.\nThe ideal candidate is a positive and dependable individual who enjoys helping others, communicates clearly, and approaches challenges with patience, professionalism, and a solution-oriented mindset.\nThis position provides an excellent opportunity to strengthen communication, problem-solving, customer relationship management, and organizational skills while contributing to a collaborative and growing team.\nKey Responsibilities\nRespond to customer inquiries professionally and efficiently through designated communication channels.\n\nProvide clear and accurate information regarding services, processes, and general customer requests.\n\nAssist customers in resolving concerns while maintaining a positive and supportive experience.\n\nMaintain organized and accurate records of customer interactions, requests, and follow-up activities.\n\nCoordinate with internal departments to ensure customer needs are addressed effectively.\n\nSupport daily customer service operations and assist with administrative responsibilities.\n\nMonitor outstanding customer requests and follow up to ensure timely resolutions.\n\nHelp maintain customer databases, documentation, and internal support records.\n\nIdentify recurring customer concerns and communicate opportunities for service improvements.\n\nAssist in preparing reports, organizing information, and tracking service-related activities.\n\nContribute to a welcoming and professional environment by demonstrating excellent interpersonal skills.\n\nSupport team initiatives focused on improving customer satisfaction, operational efficiency, and service quality.\n\n Excellent verbal and written communication skills.\n\nFriendly, approachable, and professional attitude.\n\nStrong interpersonal skills with a genuine interest in helping others.\n\nExcellent organizational abilities and attention to detail.\n\nAbility to prioritize tasks and manage multiple responsibilities efficiently.\n\nStrong problem-solving skills and a proactive approach to customer needs.\n\nPatience, empathy, and professionalism when addressing customer concerns.\n\nAbility to work independently and collaborate effectively with team members.\n\nFamiliarity with basic computer applications, including Microsoft Office, Google Workspace, or similar tools.\n\nAbility to learn new systems, procedures, and customer service processes.\n\nAdaptability, reliability, and a willingness to grow in a dynamic work environment.\n\n At Skillbridge Academy, we believe that investing in people creates stronger teams, better experiences, and greater opportunities for long-term success. We aim to provide a professional environment where individuals feel supported, valued, and empowered to reach their potential.\nCompetitive Salary: Annual compensation ranging from $31,000 to $35,000.\n\nCareer Growth Opportunities: Opportunities to develop professionally and pursue advancement within the organization.\n\nProfessional Development: Strengthen your customer service, communication, organizational, and administrative skills.\n\nSkill Development: Build practical knowledge in customer relationship management, problem-solving, and service operations.\n\nCollaborative Work Environment: Join a professional team that values respect, teamwork, and shared achievement.\n\nContinuous Learning: Expand your abilities through hands-on responsibilities, new challenges, and professional guidance.\n\nMeaningful Contributions: Play an important role in delivering positive customer experiences and supporting organizational success.\n\nSupportive Workplace Culture: Be part of an environment that encourages personal initiative, professional confidence, and ongoing improvement.","description_format":"text","description_chars":4644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","DoD SkillBridge","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-04T06:47:27Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:4","stale_co","evergreen","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":35000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabe-insight-customer-support-assistant-2","json_url":"https://alion.io/job/alphabe-insight-customer-support-assistant-2.json","meta":{"generated_at":"2026-11-06T04:14:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabe-insight-customer-support-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabe-insight-customer-support-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabe-insight-customer-support-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabe-insight-customer-support-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabe-insight-customer-support-assistant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3728533}},{"tool":"search_jobs","arguments":{"company":"alphabeinsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3728533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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