{"id":3399679,"url":"https://alion.io/job/alphabe-insight-customer-support-assistant","title":"Customer Support Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":894,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":39000,"currency":"USD","period":"year","gross":null,"usd_annual":39000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T12:41:02Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T15:50:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"At Dinamic AS Group, we believe that excellence starts with dedicated people. We are committed to maintaining high standards of quality, efficiency, and reliability while creating a workplace where individuals can develop their skills, contribute meaningful solutions, and build rewarding careers.\nWe are looking for motivated, detail-oriented professionals who take pride in their work and are ready to grow with a team that values dedication, collaboration, and continuous improvement.\n Dinamic AS Group is seeking a friendly, organized, and detail-oriented Customer Support Assistant to join our team in Columbus, OH.\nIn this role, you will serve as an important point of contact for customers, provide timely assistance, address inquiries, and support daily customer service operations. The ideal candidate is a proactive problem-solver who enjoys communicating with people, maintaining positive relationships, and contributing to a professional team environment.\nThis is an excellent opportunity for someone looking to strengthen their communication, organizational, and customer service skills while building a rewarding career.\nKey Responsibilities\nRespond to customer inquiries professionally and efficiently.\n\nProvide accurate information regarding company services, procedures, and general inquiries.\n\nAssist customers with requests, concerns, and service-related questions.\n\nMaintain accurate and organized customer records and documentation.\n\nCoordinate with internal departments to ensure timely resolution of customer needs.\n\nFollow up on customer requests to ensure satisfaction and service quality.\n\nSupport administrative tasks and daily customer service operations.\n\nIdentify opportunities to improve customer experiences and internal 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advancement.\n\nProfessional Skill Development: Strengthen communication, customer relations, administrative, and problem-solving skills.\n\nSupportive Team Environment: Work alongside collaborative and dedicated professionals.\n\nOngoing Learning: Develop valuable workplace knowledge and practical customer service skills.\n\nMeaningful Contributions: Play an important role in maintaining customer satisfaction and supporting business operations.","description_format":"text","description_chars":3155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital 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