{"id":3354127,"url":"https://alion.io/job/alphabe-insight-entry-level-customer-service-assistant","title":"Entry Level Customer Service Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":886,"ghost_share":0.537,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:18:31Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T09:27:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a motivated and friendly Entry Level Customer Service Assistant to join our dynamic team. This position is perfect for individuals who are passionate about providing exceptional customer experiences and are eager to develop their career in customer service. As an Entry Level Customer Service Assistant, you will be the first point of contact for our valued customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction.\nKey Responsibilities\nRespond promptly and professionally to customer inquiries via phone, email, and chat.\nAssist customers in resolving product or service issues efficiently and effectively.\nProvide detailed information about products, services, and policies to customers.\nDocument customer interactions and maintain accurate records in the company database.\nCollaborate with other departments to ensure customer concerns are addressed promptly.\n Requirements\nHigh school diploma or equivalent qualification.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and attention to detail.\nAbility to remain calm and professional in challenging situations.\nBasic computer skills and familiarity with customer service software are a plus.\n Competitive salary 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