{"id":1209315,"url":"https://alion.io/job/alphabeinsight-call-center-agent-26","title":"Call Center Agent","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3825,"max":4475,"currency":"USD","period":"month","gross":null,"usd_annual":53700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T18:52:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T02:03:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\n Job Summary\nWe are seeking a friendly and motivated Call Center Agent to communicate with customers, answer questions, provide information about products and services, and support positive customer experiences. This entry-level opportunity is ideal for individuals who enjoy helping people, communicating clearly, and developing valuable customer service and professional skills in a team-oriented environment.\nResponsibilities\nRespond to incoming customer calls in a friendly and professional manner.\nListen carefully to customer needs and questions.\nIdentify appropriate solutions based on customer needs.\nAssist customers with routine requests and inquiries.\nFollow up with customers and prospective customers when appropriate.\nSupport customer engagement and relationship-building initiatives.\nCommunicate promotional opportunities clearly and professionally.\nMaintain accurate records of customer interactions and follow-up activities.\nAddress routine concerns and direct more complex issues to the appropriate team member.\nSupport lead generation and customer outreach initiatives.\nCollaborate with team members to achieve customer service and performance goals.\nParticipate in ongoing training and professional development.\nBenefits\nPaid training\nCareer advancement opportunities\nProfessional development programs\nSupportive team environment\nHands-on customer service experience\nPerformance-based growth opportunities\nOngoing mentorship and coaching\n High school diploma or equivalent required.\nStrong verbal communication and active listening skills.\nFriendly, professional, and customer-focused attitude.\nComfortable communicating with customers by phone.\nStrong problem-solving and interpersonal abilities.\nPositive attitude and willingness to learn.\nGood organizational and multitasking skills.\nReliable, adaptable, and self-motivated.\nPrevious call center, customer service, sales, retail, or hospitality experience is a plus but not required.\n Competitive salary of $60,000 - $65,000 per year\nCareer growth and advancement opportunities\nStructured professional development\nHands-on management and leadership training\nExposure to multiple areas of business operations\nOpportunity to develop valuable transferable skills\nSupportive and collaborative work environment\nOpportunities to take on greater responsibilities as you grow within the company","description_format":"text","description_chars":2805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T02:56:27Z"}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.324,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:3","stale_co","evergreen","wave","win:mid","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":53700,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-agent-26","json_url":"https://alion.io/job/alphabeinsight-call-center-agent-26.json","meta":{"generated_at":"2026-10-01T06:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}