{"id":1269300,"url":"https://alion.io/job/alphabeinsight-call-center-agent-28","title":"Call Center Agent","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T23:06:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-02T10:18:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. You will handle a high volume of inbound and outbound calls, assisting customers with product information, troubleshooting, and account management.\nKey Responsibilities\nAnswer incoming customer calls promptly and professionally.\nAssist customers by providing accurate information and resolving issues.\nMaintain knowledge of products, services, and company policies.\nDocument customer interactions and update account information accurately.\nHandle customer complaints and escalate when necessary to appropriate departments.\n Requirements\nHigh school diploma or equivalent; college degree preferred.\nExcellent verbal and written communication skills.\nStrong customer service orientation with patience and empathy.\nAbility to handle challenging situations calmly and professionally.\nProficient computer skills and ability to use multiple software platforms.\n Competitive salary package\nOpportunities for professional growth and career advancement\nCollaborative and innovative work environment\nSkill development through hands-on experience and mentorship\nExposure to diverse projects and industry-leading clients","description_format":"text","description_chars":1635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T23:27:49Z"}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.326,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:27","stale_co","evergreen","wave","win:mid","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-agent-28","json_url":"https://alion.io/job/alphabeinsight-call-center-agent-28.json","meta":{"generated_at":"2026-10-03T01:14:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1138,"day_limit":5000,"remaining_today":3862,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}