{"id":1269312,"url":"https://alion.io/job/alphabeinsight-call-center-representative-25","title":"Call Center Representative","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T22:42:44Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T17:58:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support over the phone. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to handle inquiries and resolve issues efficiently. As a Call Center Representative, you will play a vital role in maintaining customer satisfaction and loyalty by delivering timely and accurate information, addressing concerns, and escalating complex matters when necessary.\nKey Responsibilities\nAnswer incoming calls promptly and courteously.\nAssist customers by providing accurate information and resolving inquiries.\nDocument all call details and customer interactions accurately in the system.\nIdentify and escalate priority issues to the appropriate department.\nMaintain a professional and friendly demeanor during all interactions.\n Requirements\nHigh school diploma or equivalent required; associate degree preferred.\nExcellent verbal and written communication skills.\nStrong customer service orientation and interpersonal skills.\nAbility to multitask, prioritize, and manage time effectively.\nBasic computer literacy and familiarity with customer management software.\n Competitive salary package\nOpportunities for professional growth and career advancement\nCollaborative and innovative work environment\nSkill development through hands-on experience and mentorship\nExposure to diverse projects and industry-leading clients","description_format":"text","description_chars":1846,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T23:27:49Z"}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:11","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-representative-25","json_url":"https://alion.io/job/alphabeinsight-call-center-representative-25.json","meta":{"generated_at":"2026-09-30T06:23:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4471,"day_limit":5000,"remaining_today":529,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}