{"id":1269322,"url":"https://alion.io/job/alphabeinsight-call-center-representative-26","title":"Call Center Representative","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T22:11:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T17:58:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"About Us\nWelcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company-we’re your partners in turning ideas into impact and brands into legends.\n Job Description:\nWe are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, handling inbound and outbound calls with professionalism and efficiency. You will play a critical role in delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Our ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and exhibits a strong commitment to providing positive customer experiences.\nResponsibilities\nMake outbound calls to follow up on customer inquiries, provide updates, and promote company products or services.\nResolve customer complaints and issues by identifying problems, researching answers, and implementing solutions.\nDocument all customer interactions and transactions in the company database accurately and thoroughly.\nMaintain knowledge of company products, services, and policies to effectively support customers.\n Requirements\nHigh school diploma or equivalent; associate or bachelor's degree preferred.\nProven experience in a call center or customer service role is highly desirable.\nExcellent verbal and written communication skills with a friendly and clear phone manner.\nStrong problem-solving abilities and attention to detail.\nAbility to handle stressful situations calmly and professionally.\n Competitive salary package\nOpportunities for professional growth and career advancement\nCollaborative and innovative work environment\nSkill development through hands-on experience and mentorship\nExposure to diverse projects and industry-leading clients","description_format":"text","description_chars":1893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T23:27:49Z"}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:11","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-representative-26","json_url":"https://alion.io/job/alphabeinsight-call-center-representative-26.json","meta":{"generated_at":"2026-10-01T00:44:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":508,"day_limit":5000,"remaining_today":4492,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}