{"id":1393973,"url":"https://alion.io/job/alphabeinsight-call-center-representative-29","title":"Call Center Representative","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":38000,"currency":"USD","period":"year","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T12:37:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T02:03:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"GG Media is a growing company focused on delivering professional, reliable, and high-quality customer experiences. We believe strong communication, attentive service, and a solutions-focused mindset are essential to building lasting relationships with the people we serve.\nWe are looking for motivated individuals who enjoy communicating with others, solving problems, and contributing to a professional, team-oriented environment.\nGG Media is seeking a Call Center Representative to join our Birmingham team.\nIn this role, you will communicate directly with customers, provide accurate information, assist with inquiries, and help ensure every interaction is handled professionally and efficiently. The ideal candidate is confident, organized, personable, and comfortable communicating over the phone.\nThis position offers an excellent opportunity to develop valuable communication, customer service, and problem-solving skills while growing within an expanding organization.\nResponsibilities\nHandle inbound and outbound customer calls in a professional manner\n\nAssist customers with questions, requests, and general inquiries\n\nProvide clear and accurate information regarding company services\n\nIdentify customer needs and offer appropriate solutions\n\nMaintain accurate records of customer interactions\n\nFollow established communication and service procedures\n\nResolve routine concerns while maintaining a positive customer experience\n\nEscalate complex situations to the appropriate team when necessary\n\nMeet individual and team performance expectations\n\nCollaborate with team members to maintain consistent service standards\n\n Strong verbal and written communication skills\n\nProfessional and confident phone presence\n\nCustomer-focused and solutions-oriented attitude\n\nStrong listening and interpersonal skills\n\nAbility to communicate clearly and professionally\n\nGood organizational and time-management skills\n\nComfortable working in a fast-paced environment\n\nAbility to manage multiple conversations, tasks, and priorities\n\nBasic computer and data-entry skills\n\nReliable, adaptable, and willing to learn\n\nAbility to work independently and as part of a team\n\n Competitive salary of $33,000 - $38,000 per year\n\nProfessional growth opportunities\n\nOpportunities to develop customer service, communication, and business skills\n\nSupportive and collaborative work environment\n\nCareer development opportunities within a growing company\n\nStructured training and ongoing professional development\n\nFull-time employment\n\nOpportunity to build valuable experience in customer communication and operations","description_format":"text","description_chars":2592,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-28T12:49:48Z"}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-representative-29","json_url":"https://alion.io/job/alphabeinsight-call-center-representative-29.json","meta":{"generated_at":"2026-10-02T01:15:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1481,"day_limit":5000,"remaining_today":3519,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}