Call Center Representative
Confirmed on the employer's own hiring board on Oct 11, 2026. First seen by Alion on Oct 9, 2026. Alphabe Insight scores B on the Alion truth index.
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Position Summary
We are looking for a Call Center Representative to assist customers over the phone, answer questions, and help resolve routine service concerns. This role is suited to someone who listens carefully, communicates clearly, and remains composed in a busy call-based environment.
Responsibilities
- Handle incoming customer calls and respond to inquiries.
- Provide accurate information about products, services, and promotions.
- Identify customer needs and explain appropriate next steps.
- Assist with routine questions, requests, and service concerns.
- Transfer or escalate calls requiring additional assistance.
- Record call details and maintain accurate customer interaction notes.
- Make follow-up calls when required.
- Maintain a courteous and professional telephone manner.
- Follow established service procedures and quality expectations.
- Communicate recurring customer issues to supervisors.
Benefits
- Paid training.
- Customer communication skills development.
- Supportive team environment.
- Professional development opportunities.
- Opportunities for career advancement.
- Competitive compensation.
- High school diploma or equivalent.
- Clear verbal communication and active listening skills.
- Patient, professional, and customer-focused attitude.
- Ability to remain calm during challenging conversations.
- Strong attention to detail and accurate recordkeeping.
- Comfortable handling phone-based customer interactions.
- Previous call center, customer service, retail, or hospitality experience is helpful but not required.
Competitive salary of $52,000 - $58,000 annually
Professional leadership development and training
Career advancement opportunities
Opportunities to develop management and business skills
Hands-on experience with business operations
Supportive and collaborative team environment
Opportunities to take on greater responsibilities as you grow
Performance-driven career development
Long-term professional growth within the organization