{"id":2198849,"url":"https://alion.io/job/alphabeinsight-call-center-representative-34","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":870,"ghost_share":0.562,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hollywood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3750,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:48:38Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T08:13:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nPosition Summary\nWe are looking for a Call Center Representative to assist customers over the phone, answer questions, and help resolve routine service concerns. This role is suited to someone who listens carefully, communicates clearly, and remains composed in a busy call-based environment.\nResponsibilities\nHandle incoming customer calls and respond to inquiries.\nProvide accurate information about products, services, and promotions.\nIdentify customer needs and explain appropriate next steps.\nAssist with routine questions, requests, and service concerns.\nTransfer or escalate calls requiring additional assistance.\nRecord call details and maintain accurate customer interaction notes.\nMake follow-up calls when required.\nMaintain a courteous and professional telephone manner.\nFollow established service procedures and quality expectations.\nCommunicate recurring customer issues to supervisors.\nBenefits\nPaid training.\nCustomer communication skills development.\nSupportive team environment.\nProfessional development opportunities.\nOpportunities for career advancement.\nCompetitive compensation.\n High school diploma or equivalent.\nClear verbal communication and active listening skills.\nPatient, professional, and customer-focused attitude.\nAbility to remain calm during challenging conversations.\nStrong attention to detail and accurate recordkeeping.\nComfortable handling phone-based customer interactions.\nPrevious call center, customer service, retail, or hospitality experience is helpful but not required.\n Competitive salary of $52,000 - $58,000 annually\n\nProfessional leadership development and training\n\nCareer advancement opportunities\n\nOpportunities to develop management and business skills\n\nHands-on experience with business operations\n\nSupportive and collaborative team environment\n\nOpportunities to take on greater responsibilities as you grow\n\nPerformance-driven career development\n\nLong-term professional growth within the organization","description_format":"text","description_chars":2405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-09T20:30:35Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":52800,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-representative-34","json_url":"https://alion.io/job/alphabeinsight-call-center-representative-34.json","meta":{"generated_at":"2026-10-12T14:11:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabeinsight-call-center-representative-34"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabeinsight-call-center-representative-34"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabeinsight-call-center-representative-34"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabeinsight-call-center-representative-34\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabeinsight-call-center-representative-34"}]}