{"id":2228143,"url":"https://alion.io/job/alphabeinsight-call-center-representative-35","title":"Call Center Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":870,"ghost_share":0.562,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hollywood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4400,"currency":"USD","period":"month","gross":null,"usd_annual":52800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T17:02:44Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-13T02:42:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.\nPosition Summary\nWe are looking for a customer-focused Call Center Representative to handle incoming calls, answer questions, and assist customers with service-related requests. This role is ideal for someone who communicates confidently, listens carefully, and enjoys helping people find the information they need.\nResponsibilities\nAnswer incoming calls and respond to customer inquiries professionally.\n\nProvide accurate information about products, services, and promotional offerings.\n\nListen to customer concerns and identify appropriate next steps.\n\nDirect complex inquiries to the relevant department or team member.\n\nFollow up on outstanding requests when necessary.\n\nRecord call details, customer questions, and relevant outcomes accurately.\n\nMaintain a courteous and professional tone throughout each interaction.\n\nFollow established service procedures and contribute to customer satisfaction goals.\n\nShare recurring customer questions or feedback with supervisors.\n\nBenefits\nPaid training and onboarding support.\n\nOpportunities to strengthen communication and problem-solving skills.\n\nSupportive team environment.\n\nProfessional development and potential career advancement.\n\nHands-on experience in customer service and relationship management.\n\n Strong verbal communication and active listening skills.\n\nFriendly, patient, and professional approach.\n\nAbility to remain calm and helpful when handling customer concerns.\n\nGood attention to detail and organizational skills.\n\nComfortable speaking on the telephone throughout the workday.\n\nAbility to follow procedures and work toward service objectives.\n\nPrevious call center or customer service experience is an asset but not required.\n\n Competitive salary of $52,000 - $58,000 annually\n\nProfessional leadership development and training\n\nCareer advancement opportunities\n\nOpportunities to develop management and business skills\n\nHands-on experience with business operations\n\nSupportive and collaborative team environment\n\nOpportunities to take on greater responsibilities as you grow\n\nPerformance-driven career development\n\nLong-term professional growth within the organization","description_format":"text","description_chars":2581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-10T17:07:38Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":52800,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-call-center-representative-35","json_url":"https://alion.io/job/alphabeinsight-call-center-representative-35.json","meta":{"generated_at":"2026-10-13T03:38:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabeinsight-call-center-representative-35"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabeinsight-call-center-representative-35"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabeinsight-call-center-representative-35"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabeinsight-call-center-representative-35\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabeinsight-call-center-representative-35"}]}