{"id":1114812,"url":"https://alion.io/job/alphabeinsight-client-service-associate-26","title":"Client Service Associate","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"C","score":69,"open_postings":794,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41000,"max":45000,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T13:34:13Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-26T20:39:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.\n As a Client Service Associate, you will play an important role in supporting our clients throughout their experience with NextShining.\nYou will assist with client inquiries, provide accurate information, coordinate requests, and help ensure each interaction is handled professionally and efficiently. This position is ideal for someone who is organized, approachable, communicative, and comfortable working in a fast-paced environment.\nResponsibilities\nProvide professional and attentive support to clients.\nRespond to client questions and requests in a timely manner.\nBuild and maintain positive relationships with clients.\nAssist clients with general information regarding company services and processes.\nIdentify client needs and help connect them with appropriate solutions.\nMaintain accurate client information and interaction records.\nCoordinate with internal team members to resolve client concerns.\nFollow up on pending requests and ensure issues are properly addressed.\nMaintain a high standard of professionalism and confidentiality.\nContribute to a positive and collaborative work environment.\n Strong communication and interpersonal skills.\nProfessional and customer-focused attitude.\nStrong organizational and time-management abilities.\nAbility to communicate clearly and confidently with clients.\nComfortable handling multiple responsibilities and priorities.\nStrong attention to detail.\nAbility to work both independently and as part of a team.\nProblem-solving mindset and willingness to learn.\nBasic computer and administrative skills.\nReliable, adaptable, and professional.\n Competitive salary of $41,000 - $45,000 per year\nFull-time employment\nProfessional growth opportunities\nCareer development opportunities\nOpportunity to strengthen valuable client service and communication skills\nSupportive and collaborative work environment\nOpportunity to grow within an expanding organization","description_format":"text","description_chars":2395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-22T14:39:49Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.366,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:6","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":45000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-client-service-associate-26","json_url":"https://alion.io/job/alphabeinsight-client-service-associate-26.json","meta":{"generated_at":"2026-09-27T02:36:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2356,"day_limit":5000,"remaining_today":2644,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}