{"id":1100363,"url":"https://alion.io/job/alphabeinsight-customer-service-agent-23","title":"Customer Service Agent","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":72,"open_postings":870,"ghost_share":0.556,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":41000,"currency":"USD","period":"year","gross":null,"usd_annual":41000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T19:42:34Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-25T23:28:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Catch Vibe Voice is a dynamic and growing company focused on creating meaningful connections through strong communication, exceptional service, and professional client experiences. We believe that every conversation is an opportunity to build trust, strengthen relationships, and create lasting value.\nOur team thrives in a collaborative, fast-paced environment where communication, initiative, and personal growth are encouraged. We are looking for motivated professionals who are ready to develop their skills, contribute to a strong team, and grow with the company.\n Catch Vibe Voice is seeking a Customer Service Agent to join our team in Los Angeles.\nIn this role, you will be an important point of contact for customers, helping answer questions, provide information, resolve concerns, and ensure every interaction reflects the level of service our company stands for.\nThe ideal candidate is approachable, organized, attentive, and comfortable communicating with different types of people. This position is an excellent opportunity for someone looking to strengthen their customer service and communication skills while growing within a professional team environment.\nResponsibilities\nAssist customers with questions, requests, and general inquiries.\nProvide clear, accurate, and professional information.\nHandle customer concerns with patience and a solution-focused approach.\nMaintain a positive and welcoming customer experience.\nKeep accurate records of customer interactions when required.\nCommunicate effectively with team members and other departments.\nFollow company procedures and customer service standards.\nIdentify customer needs and help determine appropriate solutions.\nSupport daily customer service operations and team objectives.\nMaintain professionalism and confidentiality when handling customer information.\n Strong verbal and written communication skills.\nFriendly, professional, and customer-focused attitude.\nGood listening and problem-solving abilities.\nAbility to communicate confidently with customers.\nStrong organizational and time-management skills.\nAbility to work effectively both independently and as part of a team.\nComfortable learning new processes, systems, and tools.\nReliable, adaptable, and detail-oriented.\nAbility to remain professional and composed in different customer situations.\n Competitive salary of $37,000 - $41,000 per year\nCareer growth and advancement opportunities\nProfessional development opportunities\nOpportunities to strengthen communication and customer service skills\nSupportive and collaborative work environment\nStructured training and ongoing learning\nOpportunities to take on additional responsibilities as you grow\nFull-time position with long-term career potential","description_format":"text","description_chars":2736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-21T21:56:58Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.368,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:2","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":41000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-customer-service-agent-23","json_url":"https://alion.io/job/alphabeinsight-customer-service-agent-23.json","meta":{"generated_at":"2026-09-26T03:43:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3978,"day_limit":5000,"remaining_today":1022,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}