{"id":1300501,"url":"https://alion.io/job/alphabeinsight-customer-service-assistant-27","title":"Customer Service Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":894,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baton Rouge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":36000,"currency":"USD","period":"year","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T00:04:37Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-31T13:19:27Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":35},"description":"At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.\nWe specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.\nOur approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.\nWe believe innovation should be meaningful - built for us, for collaboration, and for the future of work.\n IGL4US is seeking a professional and personable Customer Service Assistant to join our team in Baton Rouge, Louisiana.\nIn this role, you will support customers with general inquiries, provide accurate information, assist with day-to-day service requests, and help ensure that every interaction is handled professionally and efficiently.\nThe ideal candidate is a strong communicator who enjoys helping people, works well in a team environment, and can remain organized while managing multiple responsibilities.\nResponsibilities\nRespond to customer questions and general service inquiries.\n\nProvide clear, accurate, and professional information to customers.\n\nAssist customers with requests, concerns, and basic issue resolution.\n\nMaintain organized and accurate customer records.\n\nFollow up on customer requests when necessary.\n\nCoordinate with internal departments to help resolve customer needs.\n\nMaintain a professional and welcoming approach during customer interactions.\n\nSupport administrative and operational tasks related to customer service.\n\nIdentify opportunities to improve the overall customer experience.\n\nFollow company procedures and service standards.\n\nAssist team members with additional responsibilities as business needs evolve.\n\n Competitive salary of $33,000 - 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