Customer Service Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, provide information about products and services, and build positive customer relationships. This role is ideal for individuals who enjoy working with people, solving customer needs, and developing strong communication and professional skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Listen to customer needs and provide appropriate solutions.
• Assist with routine customer requests and concerns.
• Follow up with customers when appropriate to support satisfaction.
• Build and maintain positive customer relationships.
• Support customer engagement and promotional activities.
• Communicate customer feedback to appropriate team members.
• Maintain accurate records of customer interactions and activities.
• Assist with daily customer service activities and team priorities.
• Collaborate with team members to achieve customer experience goals.
• Maintain a professional and positive approach during customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Positive personality and willingness to learn.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

• Competitive Salary: $53,000 - $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.