{"id":2198856,"url":"https://alion.io/job/alphabeinsight-customer-service-representative-40","title":"Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":889,"ghost_share":0.566,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3800,"max":4375,"currency":"USD","period":"month","gross":null,"usd_annual":52500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:23:39Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T00:53:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.\nPosition Summary\nWe are hiring a Customer Service Representative to assist customers with questions, service requests, and general information about company offerings. The ideal candidate is approachable, patient, and focused on providing helpful solutions.\nResponsibilities\nRespond to customer inquiries about products, services, and promotions.\nIdentify customer needs and provide accurate information.\nAssist with routine concerns and service requests.\nExplain available options and direct customers to the appropriate resources.\nFollow up on requests when additional assistance is required.\nMaintain clear records of customer interactions and feedback.\nCommunicate recurring customer concerns to the appropriate team members.\nSupport customer engagement initiatives when needed.\nMaintain a courteous and professional approach during every interaction.\nBenefits\nPaid training.\nProfessional development opportunities.\nSupportive and collaborative workplace.\nOpportunities for advancement.\nCustomer relationship and communication skills development.\nCompetitive compensation.\n High school diploma or equivalent.\nStrong verbal communication and active listening skills.\nFriendly, patient, and customer-focused attitude.\nGood problem-solving and organizational abilities.\nAbility to handle customer concerns professionally.\nComfortable working independently and collaboratively.\nPrevious customer service, retail, hospitality, or sales experience is preferred but not required.\n Competitive salary of $52,000 - $58,000 annually\n\nProfessional leadership development and training\n\nCareer advancement opportunities\n\nOpportunities to develop management and business skills\n\nHands-on experience with business operations\n\nSupportive and collaborative team environment\n\nOpportunities to take on greater responsibilities as you grow\n\nPerformance-driven career development\n\nLong-term professional growth within the organization","description_format":"text","description_chars":2364,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-09T20:30:35Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:0","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":52500,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-customer-service-representative-40","json_url":"https://alion.io/job/alphabeinsight-customer-service-representative-40.json","meta":{"generated_at":"2026-10-15T04:11:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabeinsight-customer-service-representative-40"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabeinsight-customer-service-representative-40"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabeinsight-customer-service-representative-40"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabeinsight-customer-service-representative-40\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabeinsight-customer-service-representative-40"}]}